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Map 3455 S. Gilbert Road, Gilbert, AZ Today 8-9pm (480) 447-3906
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Home / About Mercedes-benz of gilbert in Gilbert, Az / Mercedes-benz of gilbert customer reviews in Gilbert Az

How Are We Doing?

We feel good about the service that we provide. But, we don't know how you feel until we ask. Let us know what you thought about your interaction with our dealership.

Mercedes-Benz of Gilbert is committed to excellence – but we are also always looking for ways to improve. Let us know how well we hit our mark of perfection by rating us below. We appreciate you taking the time!

356 Testimonials
5 out of 5 stars
5 star
351
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The staff was friendly and easy to work with. The dealership was clean and inviting. The overall process was stressfree. We will return in the future.
Alice
2018-06-05
We bought a New Mercedes on Memorial Day and the experience was Awesome. Thank you Jim and staff for going above and beyond and we are very happy!
Mercedes
2018-05-29
I just purchased a used car from the coolest sales man Deandre White!! He He drove the car to our house gave us a walk through and then got us numbers right away. Went down to the dealership and was in and out so fast. Easiest car buying experience ever. Dennis in finance was so awesome and kind! Thank you both again for what you do and making car buying fun!!!
Breana Geotz
2022-03-05
My best car buying experience! MB of Gilbert was by far, amazing to me! My salesman Deandre was very knowledgeable about my vehicle and also very respectful. Then in finance, Christian, what can’t I say. He is such a delight! Very personable, fair, reasonable with pricing, accommodating, and very detail-oriented. I am glad that I said yes to the right car and dealership. ~ Danielle G.
Yunek D
2020-10-21
Such an AMAZING EXPERIENCE when I purchased my Tahoe from them. Client Advisor, Mike Connolly is the person you must see. He made everything a smooth and easy process. EXCELLENT customer service is hard to find, without getting the runaround while looking for a vehicle best fit for you! I highly recommend you go to this dealership and ask for MIKE! You definitely will not be disappointed. Mike went above and beyond for ensuring any doubts I had, or questions I had were addressed and taken care of. Mercedes-Benz of Gilbert is lucky to have him! Thanks again Mike!... More
Josephina Rivera
2022-04-06
Glenn Davis! Thank you so much for your great customer service while working with me on my 2017 E-class! I appreciated your transparency and your willingness to work with me and simply 'take care of it' when you discovered a scratch on the vehicle AFTER I had already signed my documents. Many dealerships would NOT have done that and I am very grateful that you caught the scratch and had it taken care of quickly and perfectly! You are great, Glenn! Gilbert is lucky to have you on their team! HB
Brick House
2021-02-22
I'm thrilled to be part of the Mercedes family now. My husband bought from your dealership several years ago and as I tired of my Infiniti he encouraged me to consider a Mercedes. From our first time on the lot to the delivery today it has been clear that attention to detail and service at Mercedes of Gilbert is at another level! We worked with Paul Navarrette and he was wonderful! Very professional and personable... And patient as I wasn't sure what I wanted. ? He had great detailed answers tomy questions. It was a pleasure working with him throughout the process. I never felt pressured and always felt valued. Please let Paul know how much I appreciate his professionalism and attention to detail.... More
suejohnson422
2020-12-05
I had a great experience with Dan Shahid from the service dept. Brought my car in today with no appointment scheduled because my battery light came on. Explained that I had a chemotherapy appointment in less then 2 hours and was hoping they could squeeze me me. My car was done ahead of schedule while I waited. Made it to my appointment on time. Thank you Dan for your kindness and professionalism. I'm truly grateful!
Janie Meger
2020-08-24
I had a great experience here. Sean steered me towards an ML350 after looking at and test driving a few beautiful cars I just didn’t fall in love with them. They were awesome cars but once he showed me the ML and I test drove it I asked where do I sign!! I ended up backing out of the deal because I found out they don’t haggle and I was planning on haggling at least a warranty thrown in but just like CarMax they price their cars to sell. That was over a month ago and all I could think about was this car I went to more dealerships but nothing could fill the void. I’d look online randomly to make sure it was still on their website I ended up going there again last week and just going through with the deal Sean had put together for me but he didn’t work there anymore. The ML was on the lot still because everyone thought it was purchased waiting for pickup because it was put aside cleaned all the stickers were off of it. Paul is a great guy he helped me finish the deal after I explained what happened he was able to figure out where all my original paperwork and the car keys were and got the ball rolling on my deal. Paul and Dennis in finance were awesome!! Dennis took a little longer than expected but he kept us in the loop he was working hard trying to get my interest rate down and while he was doing that Paul was keeping me entertained with conversation and helping me setup Mercedes Me app and finishing some other paperwork. They had me out in time to get to work that night which was appreciated because it was coming down to the wire. Overall great experience and I’m ecstatic with my SUV I’ll definitely come back for my next ride!!... More
Anthony Salvatore
2021-01-18
I recently had my Mercedes in for service and Keith was my Service Advisor. He was very polite and made the morning at the dealership very pleasant. He made certain to keep in communication with me regarding the status of the service. I was very comfortable in their well appointed lounge. The snacks and complimentary beverages were much appreciated. I saw our Sales Representative, John while there too. He greeted me like we were long time friends. This dealership feels very welcoming and I know I will always be treated like family while I’m there!... More
Jody Bickley
2021-06-24
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Mercedes-Benz of Gilbert

3455 S. Gilbert Road, Gilbert, AZ 85297
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Sales: (480) 447-3906 | Hours
Service: (480) 582-0025 | Hours
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