Disclaimers
The staff was friendly and easy to work with. The dealership was clean and inviting. The overall process was stressfree. We will return in the future.
2018-06-05
We bought a New Mercedes on Memorial Day and the experience was Awesome. Thank you Jim and staff for going above and beyond and we are very happy!
2018-05-29
My best car buying experience! MB of Gilbert was by far, amazing to me! My salesman Deandre was very knowledgeable about my vehicle and also very respectful. Then in finance, Christian, what can’t I say. He is such a delight! Very personable, fair, reasonable with pricing, accommodating, and very detail-oriented. I am glad that I said yes to the right car and dealership. ~ Danielle G.
2020-10-21
Glenn Davis! Thank you so much for your great customer service while working with me on my 2017 E-class! I appreciated your transparency and your willingness to work with me and simply 'take care of it' when you discovered a scratch on the vehicle AFTER I had already signed my documents. Many dealerships would NOT have done that and I am very grateful that you caught the scratch and had it taken care of quickly and perfectly! You are great, Glenn! Gilbert is lucky to have you on their team!
HB
2021-02-22
I'm thrilled to be part of the Mercedes family now. My husband bought from your dealership several years ago and as I tired of my Infiniti he encouraged me to consider a Mercedes. From our first time on the lot to the delivery today it has been clear that attention to detail and service at Mercedes of Gilbert is at another level! We worked with Paul Navarrette and he was wonderful! Very professional and personable... And patient as I wasn't sure what I wanted. ? He had great detailed answers to... More
2020-12-05
I had a great experience with Dan Shahid from the service dept. Brought my car in today with no appointment scheduled because my battery light came on. Explained that I had a chemotherapy appointment in less then 2 hours and was hoping they could squeeze me me. My car was done ahead of schedule while I waited. Made it to my appointment on time. Thank you Dan for your kindness and professionalism. I'm truly grateful!
2020-08-24
I had a great experience here. Sean steered me towards an ML350 after looking at and test driving a few beautiful cars I just didn’t fall in love with them. They were awesome cars but once he showed me the ML and I test drove it I asked where do I sign!! I ended up backing out of the deal because I found out they don’t haggle and I was planning on haggling at least a warranty thrown in but just like CarMax they price their cars to sell. That was over a month ago and all I could think about w... More
2021-01-18
Best costumer service, very polite, fast reply and they go out of their way to help you . Thank you very grateful. Will definitely recommend to friends and family.
2020-06-30
Five stars might not be enough. Roger Vázquez was professional and best costumer service. Buying a car can be stressful but, Roger made the process painless and never pressured us to anything. Best experience I’ve ever had buying a car! I will definitely be recommending him to my family and friends! Thank you again Roger!
2021-01-09
I am extremely happy with the car and your sales man Milton Garcia was honest and forthcoming with any defects the car had, I appreciated that and that is why I purchased the car. I like when a sales person is straight forward and not trying to sell me. The only complaint I have with the purchase is that it didn’t have factory floor mats, not a big complaint but it’s unexpected. Other then that I am very happy with the car and the process and thank you to you and your team for a pleasant expe... More
2020-06-23