Customer Testimonials

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DealerRater Jan 26, 2025

This dealership makes car buying easy. Arnold Lim is relaxed, quick, and listens. I just purchased a GLB 35. My husband is overseas, and so Arnold worked with us via video chat and listened to our needs. We found the car with the specifications we needed at the price we wanted. The team at MB Gilbert made the experience as stress-free as possible. The lounge is great, and I even found a fun little electric toy car for grandson!

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DealerRater Dec 25, 2024

Just bought a car from Gilbert Mercedes, Arnold Lim was a professional, kind , courteous, no pressure, no haggle Salesman. I buy cars regularly for my family, about 1 or 2 cars every year or two. This was an experience that has blown me away, who knew that there could be such a great experience on car buying!! I highly recommend stopping by and giving them a try when you are in the market foe a new or used car. This Mercedes dealership is second to NONE!!!! Arnold Lim is a step ahead of ALL SALESMAN!!! This was truly an exceptional experience!!!!!! THANK ...

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DealerRater Oct 2, 2024

I’ve come to this dealership 3 times now and nobody is better than Arnold Lim. Always hooks it up and is fast and efficient. Won’t ever be going anywhere else to get a new car! Thanks for all your help!

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DealerRater Sep 30, 2024

I had an outstanding experience purchasing two new vehicles from James JayJack at Mercedes Benz Gilbert. James ensured my cars were ready for timely delivery, showcasing exceptional professionalism. A special shoutout to Paul Navarrette for enhancing my customer experience with efficient tint and 3M clear bra installations completed in just one day! It's clear that Mercedes Benz values its customers, employing talented staff who make the car buying process enjoyable. I highly recommend this dealership to anyone in the market for a new or used car!

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DealerRater Sep 29, 2024

I purchased a new Mercedes Sl 55 from Mercedes Benz of Gilbert and sales associate Arnold Lim. I bought the car from out of state and sight unseen. They made me an unbelievable deal on a beautiful car. Within 4 days of making the deal and 1400 miles away, the new car was sitting in my driveway exactly as described. This has been the best car purchasing experience I have ever had. I will use them again on my next car purchase. Robert Clark

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DealerRater Sep 5, 2024

Just Leased a GLC from Mercedes of Gilbert, and again like my other previous interactions with this dealership; in my opinion, they are by far the best in inventory and customer service. Huge thank you to our Sales Consultant Ed Franzen for his unmatched level of knowledge, care, and Professionalism. Thank you Mercedes Benz Of Gilbert for having Mr. Ed Franzen representing your dealership and the Mercedes Benz Brand at this unmatched level.

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DealerRater Aug 24, 2024

I had never visited Mercedes-Benz of Gilbert before but I'm very glad I did. I located a used vehicle on their website and made contact to confirm the car was available. The person on the phone confirmed the car was available and asked when I would be in. I received a quick text from Arnie Lim advising he would assist me which made things easy. When I arrived, the car was already brought up to the front, the air conditioning was on and after a brief introduction we went for test drive. The car was as advertised and in ...

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DealerRater Aug 20, 2024

Great dealership experience. Dan Berkowitz in sales was a pleasure to work with and put me into a GLC that I am very pleased with. No pressure tactics and willing to answer all my endless questions. I highly recommend him as your go-to sales person. Let me also shout out to Erin in the service department for recent past help with getting my older SL550 in and out of repairs. She is a pleasant person to work with and went the extra mile to make sure the job was completed to my satisfaction. Finally the young man at the service ...

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DealerRater Aug 14, 2024

In August 2024 I purchased a new Mercedes CLA 250 from Arnie Lim and it was absolutely the BEST car buying experience that I have ever had. I have purchased more than 20 vehicles personally and through my businesses and Arnie is one of a kind. He is knowledgeable, honest, patient, and really understands the Mercedes line up of cars. We were in and out with a new car in under 2 and a half hours, and that included the test drive! Well Done!!

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DealerRater Jul 21, 2024

One of the best car buying experiences I have had. Had James Jayjack as our sales associate, he was very knowledgeable and easy to negotiate with. The process was very amicable and not at all adversarial...like most car purchase experiences. I was in and out in a matter of hours...that was the from the time we walked in until we drove off the lot in our new GLC 45 AMG Coupe. James let us look at our pace, drive a few cars and worked for us to get the best deal. I understand that they are in the business ...

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DealerRater Jul 17, 2024

Love, love, love MB of Gilbert! I have been a long-time customer, and both Sales and Service are excellent in customer service and profession approach. I would like to especially thank Clark Smith and Garrett in Sales, as well as Emily in Service - all great people that I enjoy working with all the time!

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DealerRater May 30, 2024

My Service Representative, Keith Wong, is the BEST! He takes such good care of me when it's a simple vehicle service or if I have issues with my Mercedes. Keith thinks ahead and provides me with everything I need to make the service process go smoothly. I appreciate is thoughtfulness and care.

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DealerRater May 11, 2024

Found this dealership due to their reputation! Found my sales professional due to her google reviews. Gal lived up to these reviews. She fast, efficient, direct and courtesy. If your going to do business here, its more than fair to say they have a great team. But Gal is a superstar! Paul in Finance was also fast and efficient, and this was a huge relief. Thanks again Gal! We'll be back for a G-Wagon!

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DealerRater May 3, 2024

First time buying a car here and I will DEFINITELY be coming back. Ed Franzen was a knowledgeable , professional, and no pressure salesman. He helped to create the BEST car buying experience I've had in 40 years. Love my car and the great experience I had at Gilbert Mercedes!!

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DealerRater Feb 20, 2024

This was our 3rd purchase and interaction in the last few years with Mercedes Benz Of Gilbert and our sales advisor Ed Franzen. They have good amount of vehicles in inventory, Mr. Franzen was Exceptionally Professional, helpful in finding us the vehicle we actually wanted. He maid the entire process flawless, no pressure, quick, answered all our questions and also following up couple of days after to see if we are happy with the vehicle. We would like to thank Mr. Ed Franzen for his assistance, patience, and his time, employees like him are essential to the the success of ...

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DealerRater Jan 12, 2024

We purchased a used Jeep Wrangler from this dealer, and the experience was wonderful. The vehicle is incredible, with very low mileage, and it literally looks brand new. The price was great, and I felt no need to bargain the price down. Our salesperson, Arnold Lim, was totally professional, friendly, and witty. He came in on his day off and made sure that everything was handled perfectly. The smoothest vehicle purchase that my wife and I ever experienced.

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DealerRater Jan 1, 2024

I live in North Carolina and I bought this vehicle from Gilbert Mercedes and it was probably one of the best experiences I’ve had and I didn’t even have to show up at the dealership. I’m going to have to salute Adam Gary for his attention to detail, and always making sure that all my questions were answered in a timely manner. He managed every detail of the sale, even up to helping me ship the vehicle back to North Carolina. I would definitely recommend this business for anyone that’s in the market for Mercedes-Benz. Thank ...

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DealerRater Dec 3, 2023

They found the car I wanted and the sales experience was professional and easy. Maloy did a really nice job.

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DealerRater Nov 16, 2023

Mercedes-Benz of Gilbert & Adam Gary the sales advisor that helped me were absolutely the best! I originally wanted to just sit in a GLS to see if I liked it since we were looking at several non Mercedes vehicles. Adam grabbed one with no hesitation knowing we were just out looking. We did see a different GLS that we liked but decided that we would think about it and left. By the time we got to the car we decided that this was the vehicle that we wanted. We came back in & Adam started the process for us ...

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DealerRater Nov 2, 2023

Keith Wong is very professional and friendly. He patiently answered many of my questions and kept me updated on the processing. I appreciated his help a lot.

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DealerRater Oct 31, 2023

Very professional and friendly! Clark Smith got us a great deal and all paperwork was completed quickly. We love our new Mercedes!! Thank you!

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DealerRater Oct 23, 2023

Excelente una buena experiencia, con la persona que nos atendió, IAN SIMPSON gracias por ser tan amable

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DealerRater Aug 27, 2023

Deandre has been fantastic. Works quickly and diligently to satisfy his clients. Highly recommend him! I was very pleased and impressed with the salesperson and dealership with my car purchase.

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DealerRater Aug 27, 2023

I just bought a beautiful 2018 Ram Longhorn from him. He was most pleasant to work with, and so was Dennis in the finance department. I would recommend these guys to work with again. Thanks! Kerry

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DealerRater Aug 12, 2023

Clark smith has been fantastic. Works quickly and diligently to satisfy his clients. Highly recommend him!

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DealerRater Aug 3, 2023

I recently had the pleasure of purchasing a stunning GLA 250 Benz from Mercedes of Gilbert, and I cannot express how delighted I am with the entire experience. From start to finish, Clark Smith, my sales representative, went above and beyond to ensure that I had a seamless and satisfying car-buying journey. From the moment I stepped into the dealership, I was greeted with a warm and inviting atmosphere. The staff at Mercedes of Gilbert exuded professionalism, and their knowledge and passion for luxury cars were evident. Clark Smith, in particular, stood out with his exceptional customer service skills and in-depth ...

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DealerRater May 31, 2023

James Jayjack couldn't have been more helpful. We bought 2 cars through James, he made the process incredibly easy. He is the kindest and nicest guy ever!, very efficient and we are so happy with our beautiful cars. Thank you James!

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DealerRater May 26, 2023

Glenn Davis was extremely helpful and accommodating. He kept us informed of the progress on our build and the delivery to the dealership. He actually picked us up at home on the day of the delivery of our GLA and coordinated the final paperwork and gave us an operating over view of the vehicle. Very good experience.

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DealerRater Apr 30, 2023

Where dreams and wishes come true, ask for Ed Frazen to make it happen and he will get it done! I had a very specific and difficult mix of features that I wanted in my new mercedes. Ed said give him a few minutes… and then he walked me out to the SUV that contained every feature I wanted plus more! I was so amazed! The whole process couldn’t have been easier. Ed listened and delivered!!! If you want a great buying experience ask for Ed!

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DealerRater Apr 29, 2023

The sales person Gale was awesome made the purchase of a car easy fast and fun. They are just great. I would recommend shopping there again!

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DealerRater Apr 25, 2023

I’m from out of state and MB of Gilbert had the car I was looking for advertised on their website. I called Gale on Sunday, spoke about the car, the long-distance purchasing and titling details, and she sent some additional pictures and video. I flew in the next day, they picked me up at PHX, and the in-person meeting, car inspection, and test drive confirmed what Gale had already told and showed me. Easy process for my first time buying from out of state. Nice people.

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DealerRater Mar 31, 2023

Brendan was great to work with. Very attentive to my needs and didn't try to oversell. It was a pleasure Brendan and I will refer all my MB enthusiasts friends to you.

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DealerRater Mar 27, 2023

I was on the hunt for a new G63 and I was losing hope that I would be able to find one that fit what I was looking for until I found Dan Berkowitz at Mercedes in Gilbert. He was so helpful, professional, and knowledgeable about the G63 and their incoming inventory. I'm so grateful for him and everyone at the Mercedes in Gilbert. Thank you to everyone! I will absolutely be a customer for life.

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DealerRater Mar 22, 2023

Chris Essor was so helpful , he was super friendly very knowledgeable. I will be back to him to buy my next car!

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DealerRater Mar 16, 2023

Chris is a really nice and helpful salesman when I was looking for Mercedes Benz in Massachusetts. He is an asset to the company.

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DealerRater Feb 28, 2023

I am a return customer and worked with Glenn Davis again to purchase of my new Mercedes Benz. Glenn was patient, knowledgeable, answered all of my questions, and worked with his manager to get the best deal for me. When you walk into this dealership, ask for Glenn and I guarantee that you won’t be disappointed! He’s truly the best.

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DealerRater Feb 26, 2023

Gale was very helpful and I’m grateful she called me once the car I wanted came in.

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DealerRater Feb 25, 2023

The dealership is clean and inviting. Everyone is very friendly and makes the customer feel welcome.

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DealerRater Feb 25, 2023

Wonderful people, amazing place fast friendly service very hospitable! James JayJack was my salesman. The nicest man I've ever met! If they got something else I want I'll definitely go back!

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DealerRater Feb 25, 2023

Mercedes Benz Gilbert a great place to buy a new vehicle. Sales department very caring and easy to work with them. Sales person Arnold Lin was excellent and made our purchase of GLA250 very easy and great deal.

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DealerRater Feb 24, 2023

Very knowledgeable, great customer service, they had the exact SUV I wanted and easy to do business with!

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DealerRater Feb 17, 2023

I had the most pleasant experience buying what I think is one of the best-looking E-class Mercedes in mint condition. I had spent nights looking at various ads, going to numerous dealerships, and not finding "the car" I wanted. For a fleeting moment, I thought I was going to have to settle for something less than I had envisaged. However, Glenn Davis made this a reality for me. He was very patient, and easy to talk to in discussions. He availed himself at all times and gave me the best guidance and advice. He kept me in the ...

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DealerRater Feb 15, 2023

Jamie Herbranson was very knowledgeable about the care of interest for me. I was exhausted after visiting many car dealerships, and being lied to many times as they called me to the dealerships to check out cars they said they had waiting for me and didn't. I'm very happy with Mercedes-Benz Gilbert. Jamie didn't steer me wrong at all, handled most of my car searching through mobile, seamless process. The finance department didn’t take forever to get my paperwork together and was pleasant to work with as well. I love the fact that the process didn’...

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DealerRater Feb 5, 2023

Incompetent. I went to Mercedes Benz of Gilbert to buy a 2016 E400. I have been looking at these for a while so I just needed a quick drive around the block and would have purchased on site. I live an hour away from the dealer so I called and spoke to Kyle. Explained this and asked if they could have the car ready to drive. "Of Course, it will be ready and parked in front". Of course, when I got there, the car was not out front. It wasnt ready to drive. AND I COULDN'T drive it ...

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DealerRater Feb 5, 2023

Originally, I wanted to write you a quick note to thank you for your honesty, dedication and for going above and beyond the call of duty while helping me buy my GLE53 a couple weeks ago. I've always been wary of car salesman, often with good reason, but you've helped to redefine the stereotype. Thus, a quick note would not cover how much I appreciate your knowledge and time with me on this deal. Shopping for a new car can be inundating to say the least. Finding a good car dealer in the process is rare and I ...

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DealerRater Feb 1, 2023

Today I had good experience with Brandon Schoonover. Thank you for all your help and explanation.

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DealerRater Feb 1, 2023

One thing I have learned is that no correlation between good customer service exists between the prestige of the brand, the reputation of the business, the type of product or service or how much money you spend. I've been the recipient of better customer service when buying a ten-dollar oil filter than when I spent forty thousand dollars on a boat. The employees of the business are the ones that manufacture the quality of customer service one experiences. I recently ordered a SUV from Mercedes-Benz at Gilbert; Arizona and I cannot remember being treated better since COVID-19 came into ...

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DealerRater Feb 1, 2023

normally dread buying a new car for several reasons: (1) the salesperson is pressuring you with hardline sales tactics or trying to sale you something you do not want; (2) management is burying dealer add-ons in the buyers order and hoping you are too exhausted to deal with it; (3) finance is trying to sell you bumper to bumper warranties you probably do not need and that cost an arm and leg. Gale Sedlack, my salesperson, defied this stereotype of the salesperson all of us know all too well and have all experienced at one time or another. She sets the standard of ...

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DealerRater Jan 21, 2023

Dan was very prompt about getting back to us and I felt he was very straightforward and honest in our communications with him

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DealerRater Jan 21, 2023

After visiting a highly-rated local "specialist" used car dealer and being disappointed, we came to MB of Gilbert. Paul was professional, had great product knowledge, and treated my wife (we were looking at a convertible for her) with respect the entire time. The negotiations were reasonable, and it helped that their certified pre-owned car was already priced near where the market was (many high end dealers intentionally overprice to help with negotiations). Overall, the purchase process was very well handled, and the delivery process was first-rate. My wife loves her car and we would both highly recommend MB ...

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DealerRater Jan 18, 2023

Clark Smith made my recent car purchasing experience at Mercedes Benz Gilbert so seamless. In my previous experience with other dealerships, car buying is usually a dragged out process that burns through the day. From the initial presentation of the C 300 I purchased, where he detailed every feature and answered every question I had, to his efficient purchasing process, I was very pleased. I absolutely recommend this dealership and especially recommend Clark Smith. Thank you MB Gilbert!

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DealerRater Jan 13, 2023

This was my first time buying a Mercedes-Benz and was very hesitant to pull the trigger. However I was very lucky to have walked in and be greeted by the best sales person ever. Glenn Davis has many years of experience and it showed by his professionalism and knowledge. I felt comfortable doing business with Glenn because he took his time to work with my wants and needs. I am a very picky person and he was extremely patient with me. Glenn is amazing and I highly recommend him.

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DealerRater Jan 5, 2023

This was my first time buying a car and this dealership and employees made my experience 10/10! Clark was amazing and patient as he had to deal with my dad! By the end of the sale he felt like family. Sean was a great help as well and went above and beyond helping me with my loan. I will definitely be recommending this dealership to anyone I know. Thank you for such a great experience!

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DealerRater Jan 4, 2023

Great experience with entire team, especially Arnold Lim. He was great to work with and got me exactly what wanted!

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DealerRater Dec 18, 2022

Walked in with a minor issue. Keith Wong addressed it quickly and got us in and out in short order. I will be back when it is time to service the vehicle.

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DealerRater Nov 19, 2022

My car buying experience was unique as I was switching out of a company owned vehicle. Jaime helped me through the transition which took over six months! His low-key follow up and customer focused approach was amazing. I love my new car!

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DealerRater Nov 17, 2022

Keith Wong was excellent as my service advisor. He got me in for a quick repair on very short notice, kept me updated on the diagnostics and had me back in the road very quickly. He knew I was leaving immediately for 1,400 mile drive and got me going very quickly. Excellent service. I will recommend MB of Golbert to my friends.

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DealerRater Nov 16, 2022

Just bought a new to me Dodge Challenger. Only had the car a couple of days but seems fine so far. One of the best experiences I've had purchasing a car. They were all very kind, not pushy or high pressure and the car was priced fair. Salesman even aired up my tires himself and made sure I had a bottle of water to go.

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DealerRater Oct 25, 2022

Chris Essor took the time to speak to me regarding 2023 C Class & GLC. I have a good understanding about my options. He went great detail answered all my questions and concerns. He was helpful in my decision on my next purchase. Thank you Chris! **I would recommend Chris Essor**

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DealerRater Oct 6, 2022

Just purchased new Apple phone - needed a connection to two cars - an 09 E and a '13 S-Class - the '09 a challenge because of older technology - got lucky and Jamie Herbranson offered his help and experience and got both of the cars connected. (I can't tell you how much time we wasted at home trying to do this!) This dealership is such a pleasure to deal with, Thank You!

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DealerRater Aug 20, 2022

Everytime I visit MG-Gilbert services depth. I received Phenomenal customer service from Keith Wong. when Your car need any kind of Service please ask for Keith he will provide you with the best professional service for your car without any problem. He will take excellent care of you!!!

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DealerRater Jun 10, 2022

My husband and I went in looking at a used 2019 SUV we saw online and needed a lot of assistance. Ed , from the Gilbert location, offered to help us, and wow, what an incredibly knowledgeable, patient, and personable man he is! We couldn't have asked for a better buying experience! Ed was so gracious - he gave us several options, spent time test driving various models with us, showed us all the feature/benefits of each car, and made us feel extremely comfortable with our choice. He even offered to get a reservation for dinner for us at a ...

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DealerRater May 27, 2022

Chris was fabulous..meticulous and professional and always friendly and caring and attentive and always nice

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DealerRater May 12, 2022

I needed some warranty work completed on my Grech RV built on a Mercedes Sprinter van. I was in a bit of a hurry due to an upcoming trip and other work being done on the van at a local RV dealership. The folks at Mercedes-Benz of Gilbert were very helpful and accommodating with receiving the parts and completing the work in record time. I would especially like to thank Service Advisor Kris Mason for his tenacity with this matter and always keeping me aprised of progress. The customer waiting area at the dealership is first rate and everyone at ...

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DealerRater Apr 27, 2022

The salesman & sales mngr. were professional, polite and knowledgeable car people who are not in the high pressure business, the dealership floor area was spotless.

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DealerRater Mar 29, 2022

Flew from Dallas and bought a used Lexus from Mike Connolly. Definitely a truly one of a kind service he provided and answered all my questions before making a decision. We agreed on a deal and even picked me up from the airport! I would HIGHLY recommend him with any used/new car purchases and he’ll make sure you’re being taken care of. Definitely my best dealership experience by far because of him!!

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DealerRater Mar 6, 2022

From start to finish, the folks over at Mercedes-Benz Gilbert not only make you feel welcomed and comfortable, but it is their number one priority to make you feel like you’re already a part of the Mercedes-Benz family. I had the immense pleasure to work with Paul Navarrette (shout out to Tim Hatem for helping me as well). If you’re in the market for a new Mercedes-Benz vehicle whether it’s now or in the future, Paul is your guy! I am now the proud owner of a brand new 2022 AMG CLA 35 coupe which I’ve had my ...

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DealerRater Mar 3, 2022

They made it easy to order my new car! I am grateful to find a dealership with integrity in these days and times when dealerships seem to have lost their minds!! No “premium” charges at MB of Gilbert and the best salesman we have ever dealt with. GM and business mgr even came over to introduce themselves. Very impressive. Highly recommend!!!

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DealerRater Feb 27, 2022

Truly a pleasure! Clif was so friendly, helpful, and easy to talk to! We didn't feel pushed around like other dealerships who insisted on showing us cars out of our price range after we said no. Clif showed us the exact car we asked for, he was the best salesman we've ever met!

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