Customer Testimonials

I had a wonderful experience working with Arnold Lim at Gilbert Mercedes. Arnold was able to get me the exact new car I wanted in an extremely fast amount of time and more importantly at a very competitive price. Arnold made the whole process very simple and I will only buy cars from Arnold going foward!

Arnold Lim got me a great deal on a beautiful car. Very straight to the point and easy to do business with. No pressure. Best at the dealership, don’t work with anyone else.

Had the best car buying experience with Jessie and Dennis today! Didn’t feel pressured into a bunch of add ons and felt great about my purchase. Definitely recommend anyone buying a car to stop by here!

I purchased a brand new CLE53 from Mercedes Benz of Gilbert. My salesperson Christian was an expert. Best experience I have had purchasing a new car.

Working with Mercedes-Benz of Gilbert, and specifically with Derek Horrocks, was probably the easiest car-buying experience I’ve ever had. Derek was attentive to our needs, respectful of our time, and made the entire process enjoyable and stress-free. I felt that Mercedes-Benz of Gilbert negotiated fairly and honestly, without all the back-and-forth haggling you typically experience at most dealerships. We were able to agree on a fair price, and the best part was that all of the paperwork was handled digitally and signed from the comfort of our home. No spending hours sitting at the dealership! Throughout the entire process, ... Read More

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Google - Nov 12, 2026

Working with Mercedes-Benz of Gilbert, and specifically with Derek Horrocks, was probably the easiest car-buying experience I’ve ever had. Derek was attentive to our needs, respectful of our time, and made the entire process enjoyable and stress-free. I felt that Mercedes-Benz of Gilbert negotiated fairly and honestly, without all the back-and-forth haggling you typically experience at most dealerships. We were able to agree on a fair price, and the best part was that all of the paperwork was handled digitally and signed from the comfort of our home. No spending hours sitting at the dealership! Throughout the entire process, I felt like I was working with a friend rather than a pushy salesperson. That says a lot about Derek and the way he treats his customers. Thank you, Derek and Mercedes-Benz of Gilbert, for making this the best and easiest car-buying experience I’ve ever had. I wouldn’t hesitate to recommend Derek to anyone looking for a great buying experience!

Arnold was upfront and honest. Would refer freinds and family.

Excellent dealership ✨Derek stayed in touch with me until I was 100% ready. He is so very knowledgeable & once all details agreed upon transaction was seamless. Very happy & definitely will recommend!

I’ve purchased many vehicles over the years, and Mercedes-Benz of Gilbert truly stands out for its professionalism and care from start to finish. From the beautiful showroom to the welcoming staff, the entire experience was exceptional. Jessie was kind, thoughtful, and professional every step of the way. His knowledge and willingness to help made the process easy and enjoyable, and I genuinely appreciated the care he put into making it a great experience. Thank you to the entire team at Mercedes-Benz of Gilbert and a special thank-you to Jessie for making this purchase such a positive experience!

I came in today and had a great experience with Arnold. He was a straight shooter and gave me a great deal and value for both my trade-in and the vehicle that I’m purchasing. Best experience ever!

Jesse delivered on all fronts. Got my AMG CLE 53 for a great price, with fast and easy communication, AND it was delivered across the country. Looking forward to driving it, all thanks to Jesse and the Gilbert Mercedes Dealership. Highly recommend to anyone shopping for a great Mercedes.

Christian was amazing. We came in looking for a AMG GT, he made the process super easy and delivered on everything he promised. Go see Christian

Great service

Jessie really helped us out when we needed it most. Our car was totaled in the hailstorm, so we needed a replacement fast, and Jessie got us into our new GLC in a short time. He was there for us through the whole process and made everything easy. He is a great person, and I would highly recommend asking for Jessie at Mercedes-Benz of Gilbert.

Elmis and Sean were the best! They were both professional, very nice, and fast! It was the best experience buying a car there!

If I could give more than five stars, I absolutely would! This was hands down the best dealership experience I’ve ever had. From the very first phone call, Alex provided exceptional customer service. He was patient, genuine, and made the entire process feel easy without ever making me feel like I was being pressured into a sale. Alex and Danny were both amazing! They treated me with kindness and made me feel valued, not like I was just another customer or another sale. You can tell when people genuinely care about what they do, and these two definitely showed ... Read More

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Google - Nov 8, 2026

If I could give more than five stars, I absolutely would! This was hands down the best dealership experience I’ve ever had. From the very first phone call, Alex provided exceptional customer service. He was patient, genuine, and made the entire process feel easy without ever making me feel like I was being pressured into a sale. Alex and Danny were both amazing! They treated me with kindness and made me feel valued, not like I was just another customer or another sale. You can tell when people genuinely care about what they do, and these two definitely showed that. Thank you both for making this such a wonderful experience. I couldn’t have asked for a better team! Highly recommend Alex and Danny, and Mercedes Five stars aren’t enough!

As a "winter visitor" from Illinois, I was in need of a newer vehicle in Arizona. I worked with Glenn Davis from Mercedes-Benz of Gilbert who negotiated a price with me entirely via e-mail. This allowed me to catch a quick flight to AZ and pick up the vehicle. Glenn's communication was completely superb from start-to-finish. He had the vehicle ready for me, sparkling clean. We took it for a quick test drive and completed the transaction...in less than 30 minutes. Additionally, Glenn is a personable and honest man. I've been buying vehicles off and on ... Read More

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Google - Nov 8, 2026

As a "winter visitor" from Illinois, I was in need of a newer vehicle in Arizona. I worked with Glenn Davis from Mercedes-Benz of Gilbert who negotiated a price with me entirely via e-mail. This allowed me to catch a quick flight to AZ and pick up the vehicle. Glenn's communication was completely superb from start-to-finish. He had the vehicle ready for me, sparkling clean. We took it for a quick test drive and completed the transaction...in less than 30 minutes. Additionally, Glenn is a personable and honest man. I've been buying vehicles off and on for over 50 years...and I have to say this was the best and most seamless transaction that I've ever experienced. What a pro Glenn is...I wouldn't ever hesitate to buy a vehicle from him in the future!

Honestly this was the most stress free car buying experience I’ve ever experienced. Alex was amazing from start to finish. Every question answered and solutions offered quickly. I will be back to buy my next car when that is. Ed the manager also stepped in and made the experience more special. Also they have beautiful cars and many options!

It was an absolute pleasure working with Derek. He was professional, friendly, and made the entire experience smooth and enjoyable. Thank you!

I’m not kidding when I say that this was one of the smoothest, quickest & stress-free car shopping experiences I’ve ever had at any dealership. As a woman, it can be intimidating walking into a dealership (I’ve had crazy experiences). So I was nervous walking in alone. That quickly went away. I worked with Dan who was super friendly & patient while I decided on a car. Once I did, I was so taken aback by how quickly & efficiently they got everything done. Not once did I feel pressured or feel like anyone was talking to ... Read More

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Google - Nov 5, 2026

I’m not kidding when I say that this was one of the smoothest, quickest & stress-free car shopping experiences I’ve ever had at any dealership. As a woman, it can be intimidating walking into a dealership (I’ve had crazy experiences). So I was nervous walking in alone. That quickly went away. I worked with Dan who was super friendly & patient while I decided on a car. Once I did, I was so taken aback by how quickly & efficiently they got everything done. Not once did I feel pressured or feel like anyone was talking to me like I was clueless (which is what I have frequently come across). I appreciated that so much! Thank you Dan, Chris (finance), & Derek (salesman), for making me feel so welcomed & providing the most amazing customer service! We appreciate you! 😊

I had a great experience at the Mercedes\-Benz dealership in Gilbert\. Although we ran into a small hiccup, Ed and Derek were fantastic and worked hard to get everything resolved\. Thank you so much for your help\!

We had an absolutely outstanding car-buying experience from start to finish! We worked with Dylan, and his attention to detail, professionalism, and knowledge were truly impressive. He knew his stuff, answered every question with confidence, and made the entire process effortless. We also had the pleasure of meeting one of the owners, Mike T., who is originally from Chicago, just like us. What a fantastic guy! He was genuine, personable, and made us feel incredibly welcome. We can honestly say we’ve never had such a smooth and enjoyable car-buying experience. And considering our brother is a dealership General Manager ... Read More

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Google - Nov 3, 2026

We had an absolutely outstanding car-buying experience from start to finish! We worked with Dylan, and his attention to detail, professionalism, and knowledge were truly impressive. He knew his stuff, answered every question with confidence, and made the entire process effortless. We also had the pleasure of meeting one of the owners, Mike T., who is originally from Chicago, just like us. What a fantastic guy! He was genuine, personable, and made us feel incredibly welcome. We can honestly say we’ve never had such a smooth and enjoyable car-buying experience. And considering our brother is a dealership General Manager in Chicago, we know a thing or two about how a dealership should operate. So when we say this place is exceptional, that speaks volumes! No pressure. No drama. No endless waiting around. No BS. Just knowledgeable, honest people who genuinely know how to take care of their customers. If you’re looking for a dealership that respects your time, treats you right, and makes buying a car the enjoyable experience it should be, this is the place! We couldn’t recommend Dylan, Mike, and the entire team more highly. Save yourself the hassle of shopping anywhere else. Go here and don’t look back! Tom & Nicole Delehanty

We recently purchased a GLC 300 from Jessie and it was a great experience! He made the process quick, easy and stress-free! He was so great to work with - highly recommend!

I came to Mercedes not knowing what I was looking for all I know is I wanted a beautiful vehicle ! Derek was extremely patient as I am super indecisive, you don't run into salesmen who have genuine hearts! He helped me find my dream car and answered all questions I had! Please Ask for him when looking , I promise your experience will be the smoothest !

My sales person was Bryanna and she was amazing! I would definitely recommend her to everybody interested in buying. She made our buying experience very smooth and very great! I wouldn’t have wanted anyone else but her. Thank you so much Bryanna ! 🙂

Kylan at Mercedes-Benz of Gilbert was great to work with! He was professional, knowledgeable, and made the entire process of exploring different vehicles easy and stress-free. He was patient, answered questions, and made sure I had the information I needed. Definitely recommend asking for Kylan if you’re considering purchasing a vehicle! And I am glad to now be connected to a great dealer in the sales industry.

I had such a wonderful experience at Mercedes-Benz of Gilbert, all thanks to Bryanna! From start to finish, she was absolutely amazing. She was professional, knowledgeable, patient, and genuinely went above and beyond to make sure I was taken care of. What really stood out was her positive attitude, attention to detail, and willingness to help. She made the entire experience smooth, stress-free, and enjoyable. It’s rare to come across someone who truly cares about providing excellent customer service, but Bryanna definitely does! Mercedes-Benz of Gilbert is lucky to have her on their team. She truly represents the level ... Read More

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Google - Nov 1, 2026

I had such a wonderful experience at Mercedes-Benz of Gilbert, all thanks to Bryanna! From start to finish, she was absolutely amazing. She was professional, knowledgeable, patient, and genuinely went above and beyond to make sure I was taken care of. What really stood out was her positive attitude, attention to detail, and willingness to help. She made the entire experience smooth, stress-free, and enjoyable. It’s rare to come across someone who truly cares about providing excellent customer service, but Bryanna definitely does! Mercedes-Benz of Gilbert is lucky to have her on their team. She truly represents the level of luxury and exceptional service you expect from Mercedes-Benz. Thank you, Bryanna, for going above and beyond! I highly recommend asking for her if you visit this location. She deserves recognition for her outstanding service!

Cam did an excellent job putting my son into a wonderful brand new car. He was extremely helpful and very knowledgeable of the AMG line. We will be back for my Benz next.

I had a great experience working with Elmis! He was incredibly kind, patient, and never pushy throughout the entire process. He genuinely cared about making sure I was comfortable and happy with my decision, rather than just trying to make a sale. He made the entire car-buying experience easy and stress-free. I really appreciated his honesty, professionalism, and genuine care for his customers. I would highly recommend him to anyone looking to purchase a car, and I will absolutely be back to work with Elmis the next time I purchase a Mercedes!

Had a great experience buying my vehicle at Mercedes-Benz of Gilbert. The staff was professional, attentive, and straightforward to work with from start to finish. They got me into a great vehicle at an incredible deal with zero hassle or pressure. The entire process was seamless—highly recommend checking them out if you’re looking for top-tier service.

Derek was very informative and super helpful! Down to earth guy , normally dealerships make you feel pressured to buy! But no He took his time with me and eventually we found the perfect vehicle for me ! Thank you

Kylan Davis gave excellent service with my vehicle purchase.

Mercedes Gilbert is AMAZING! I've now gotten 2 brand new cars off the lot from them. S/O to Cam Jackson for helping me, and making things so effortless and smooth. I had some problems at another location, so I came to Gilbert and Cam made it very easy and reassuring. He also gave me way better numbers! So, i will be shopping here for any Benz in the future. I'd highly suggest anybody who is looking for a Mercedes in Arizona to go here first. I got a 2027 E53 AMG fresh off the lot. We took pictures and ... Read More

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Google - Oct 31, 2026

Mercedes Gilbert is AMAZING! I've now gotten 2 brand new cars off the lot from them. S/O to Cam Jackson for helping me, and making things so effortless and smooth. I had some problems at another location, so I came to Gilbert and Cam made it very easy and reassuring. He also gave me way better numbers! So, i will be shopping here for any Benz in the future. I'd highly suggest anybody who is looking for a Mercedes in Arizona to go here first. I got a 2027 E53 AMG fresh off the lot. We took pictures and videos and made content and it was awesome. Something I'll never forget, thank you Cam for helping me make a life long memory and I'm overly satisfied with my car. I'll be back in 4-5 years!! Hahaha.

Elmis was a pleasure to work with. Easy and direct communication. Great buying experience - Highly recommend!

Love my GLS. Thank you Mercedes of Gilbert and Dylan

The best car buying experience ever! Drove from Scottsdale as I loved how genuine Jessie was and zero games played. Upfront pricing and all laid out on paper via text. Signed via DocuSign and drove down and exchanged cars! This is how car buying needs to be these days! Jessie is a great guy and Army Vet! I own 15 retail stores and have high expectations. Jessie is a value to the dealership! Go see him!!

Kylan helped my friend get her first car! 2019 C 300😇 thank you Kylan

⭐⭐⭐⭐⭐ **5-Star Review – Mercedes-Benz of Gilbert** My wife and I had an excellent buying experience at Mercedes-Benz of Gilbert, thanks to Bryanna! From start to finish, she was professional, personable, and extremely easy to work with. What we appreciated most was her no-pressure sales approach. She made the entire process comfortable and enjoyable for both of us, allowing us to be actively involved in the buying experience without ever feeling rushed or pressured. Bryanna was extremely knowledgeable about the vehicle we purchased and took the time to answer all our questions, ensuring we felt comfortable and confident with our decision. Her ... Read More

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Google - Oct 31, 2026

⭐⭐⭐⭐⭐ **5-Star Review – Mercedes-Benz of Gilbert** My wife and I had an excellent buying experience at Mercedes-Benz of Gilbert, thanks to Bryanna! From start to finish, she was professional, personable, and extremely easy to work with. What we appreciated most was her no-pressure sales approach. She made the entire process comfortable and enjoyable for both of us, allowing us to be actively involved in the buying experience without ever feeling rushed or pressured. Bryanna was extremely knowledgeable about the vehicle we purchased and took the time to answer all our questions, ensuring we felt comfortable and confident with our decision. Her professionalism, friendly personality, and genuine commitment to customer satisfaction truly stood out. She made what can sometimes be a stressful process into a very positive and enjoyable experience for my wife and me. We highly recommend Bryanna to anyone considering purchasing a vehicle at Mercedes-Benz of Gilbert. Thank you, Bryanna, for making our experience such a great one!

5 stars for Cam! He is so helpful and gave me all the info I needed. He knows his cars for sure. I will definitely do business with him when I’m ready and recommend everyone to go to this location to see him.

Dre was an amazing sales person. Very knowledgeable and helpful. Made the whole experience very smooth and great.

I recently purchased a Mercedes, and the entire experience was absolutely world-class thanks to Bryanna. From start to finish, she provided a luxury experience. Bryanna was incredibly knowledgeable, attentive, and completely pressure-free throughout the entire process. She made the experience very easy and simple. If you are looking for an honest, professional, and friendly expert to help you buy your next car, I highly recommend asking for Bryanna

Kylan Davis provided an exceptional experience for us. He listened and provided options to make the buying experience seem less.

Deandre was great to work with, I’m recommending him to my friends! Thanks again

Deandre was great! He explained everything to me about the car. He was professional, polite and courteous! He was also very knowledgeable in the financing aspect which helped tremendously!! Overall a great salesperson.

Deandre was fantastic!

Bryanna was very pleasant to work with and made this a wonderful experience.

We were introduced to Deandre (sales representative )to show us the new 2027 GLE 450. From the start, he was knowledgeable about the new model and shared with us what he learned in the recent training on the new vehicles. The new car is amazing but most important, how we were treated by Deandre. We really never felt like we were buying a vehicle, the process was so smooth. We have purchased 4 vehicles from this dealership (3 Mercedes and 1 Chevy truck). Each time it has been a great experience. We wouldn’t think of going any place but Mercedes of Gilbert. The other ... Read More

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Google - Oct 30, 2026

We were introduced to Deandre (sales representative )to show us the new 2027 GLE 450. From the start, he was knowledgeable about the new model and shared with us what he learned in the recent training on the new vehicles. The new car is amazing but most important, how we were treated by Deandre. We really never felt like we were buying a vehicle, the process was so smooth. We have purchased 4 vehicles from this dealership (3 Mercedes and 1 Chevy truck). Each time it has been a great experience. We wouldn’t think of going any place but Mercedes of Gilbert. The other person we need to give credit is to Ed. He has become like family over the years. It is important to have trust when you’re making a big purchase like a vehicle. The trust Ed built with us carried through when he introduced us to Deandre this year. Thank you both for a great experience. We look forward to working with you both in the future.

Manager Ed and elmis helped us with buying the GLB 250 from Mercedes Benz Gilbert. They were very helpful in answering all our questions and guiding us thru the process. We were able to get our car in just 3 days. Very friendly and professional service. Great team. Best experience buying a car.

I highly recommend this dealership. I live in New Mexico but I looked across the country for the right car, the right vibe with the sales team, the right dealership, the right set of expectations met that matter to me. I knew what I was looking for in a car. I wanted to buy the car online and have it delivered. Some dealers in Colorado wouldn't talk to me at all on the phone even though they professed to provide the option to purchase online. This dealership is the real deal. Even when there were complexities that needed to ... Read More

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DealerRater - Oct 29, 2026

I highly recommend this dealership. I live in New Mexico but I looked across the country for the right car, the right vibe with the sales team, the right dealership, the right set of expectations met that matter to me. I knew what I was looking for in a car. I wanted to buy the car online and have it delivered. Some dealers in Colorado wouldn't talk to me at all on the phone even though they professed to provide the option to purchase online. This dealership is the real deal. Even when there were complexities that needed to be addressed this dealership was responsive, fast, provided excellent customer service, and went the extra mile. I couldn't be happier. DeAndre goes above and beyond and was fantastic! Special shout-out to Garrett, and Judy who also demonstrated the kind of white glove service, kindness, and excellence one would expect from a Mercedez-Benz dealership. 10 / 10, cannot recommend highly enough! I love this little used Rogue and am so happy with this online purchase experience.

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If you are looking to buy a car, call Derek Horrocks at Mercedes-Benz of Gilbert. He provided us with a superior car buying experience, making something that can sometimes be difficult, easy. He was friendly, knowledgeable, and helpful throughout the process. The level of service from Mercedes-Benz of Gilbert is off the charts.

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Purchased a vehicle from here for my wife and it came with a lot of problems that needed to be addressed because they did not do the proper CPO process when getting the vehicle brought in originally they promised to fix all of the items and many months later. I’m still left with these issues. I highly do not recommend working with this business unless you want a rushed vehicle inspection, no follow up on promised repairs and having the salesman Christian not return calls or text along with the manager Ed doing the same. I Will not purchase ... Read More

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Google - Oct 17, 2026

Purchased a vehicle from here for my wife and it came with a lot of problems that needed to be addressed because they did not do the proper CPO process when getting the vehicle brought in originally they promised to fix all of the items and many months later. I’m still left with these issues. I highly do not recommend working with this business unless you want a rushed vehicle inspection, no follow up on promised repairs and having the salesman Christian not return calls or text along with the manager Ed doing the same. I Will not purchase another vehicle from this business.

I AM ABSOLUTELY FURIOUS at the complete incompetence of the service technicians at this dealership. My 2022 Mercedes-Benz EQS 580 has been back and forth to their shop countless times, and they still can't manage to fix a single thing on it. The A/C problem alone dragged on for over a month, with numerous visits and no solution until German technicians had to intervene. And now, the sunroof noise has forced me to return to this living nightmare for the fifth time, with my car spending yet another month in their possession. After more than two months of my car ... Read More

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Google - Oct 15, 2026

I AM ABSOLUTELY FURIOUS at the complete incompetence of the service technicians at this dealership. My 2022 Mercedes-Benz EQS 580 has been back and forth to their shop countless times, and they still can't manage to fix a single thing on it. The A/C problem alone dragged on for over a month, with numerous visits and no solution until German technicians had to intervene. And now, the sunroof noise has forced me to return to this living nightmare for the fifth time, with my car spending yet another month in their possession. After more than two months of my car being in their shop, they still can't seem to identify the issue. And to make matters worse, my complaints to Mercedes-Benz corporate have been completely ignored. Save yourself the aggravation and steer clear of this service department at all costs & do not buy Mercedes Benz electric cars. I’m writing this review out of sheer frustration.

The service department returned my car with issues it did not have before, no car wash, no explanation. No follow up when they said someone would call. Jonathan in sales is argumentative and rude. This dealership is unprofessional and do not care about the customer. Take your Mercedes elsewhere and check the real reviews as they will ruin your car and you'll regret it.

Rude and unprofessional dealership. They performed service B on my Mercedes, returned it dirty, and there are issues with the accelerator and a strange noises coming from the left side of the vehicle. Ron and Vince were more interested in running down their resume than getting to the bottom of the issue with my car the service department created. Ron said customers are always looking for something to be wrong with their car after service insinuating we are looking for something for free. How is this possible when the car and service was paid for with our own money. They ... Read More

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Google - Oct 3, 2026

Rude and unprofessional dealership. They performed service B on my Mercedes, returned it dirty, and there are issues with the accelerator and a strange noises coming from the left side of the vehicle. Ron and Vince were more interested in running down their resume than getting to the bottom of the issue with my car the service department created. Ron said customers are always looking for something to be wrong with their car after service insinuating we are looking for something for free. How is this possible when the car and service was paid for with our own money. They didn't do anything for us except ruin the car! The service department brushed me off, refused to schedule a follow up appointment after assuring me they would, and the staff is condescending. These techs are not certified and they will mess up your car!!! Do not bring your car here for service!!! Jonathan in sales is rude, argumentative, and unprofessional.

Worst service I have ever experienced from any car dealership ever. I had brought our 2023 GLE 350 in for a battery replacement and for a quote to replace a headlight that had cracked. Unfortunately the service department drove the car though the car wash which shorted out one the lights in the headlight assembly. I was told that is going to happen anyway so they were not going to help with the repair in any way . I have never had a shop so blatantly cause damage and do nothing to help correct the situation . Avoid this place at all costs

Wheeeeew where do I begin? I worked with (Arnie) everything I felt went really smooth at first. He FaceTimed me immediately I saw the vehicle, liked it (at first) ran my credit instant approval. Lightning fast. I said to myself wow! Went down to receive the vehicle. I was in and out. Red flag, vehicle was already ready. I didn’t test drive it nor was I asked if I wanted too. But it’s Merceds Benz, a prestigious brand. I trusted the process! (I messed up with that one trusting a dealership THATS ON ME) the car was a 2024 ... Read More

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Google - Sep 15, 2026

Wheeeeew where do I begin? I worked with (Arnie) everything I felt went really smooth at first. He FaceTimed me immediately I saw the vehicle, liked it (at first) ran my credit instant approval. Lightning fast. I said to myself wow! Went down to receive the vehicle. I was in and out. Red flag, vehicle was already ready. I didn’t test drive it nor was I asked if I wanted too. But it’s Merceds Benz, a prestigious brand. I trusted the process! (I messed up with that one trusting a dealership THATS ON ME) the car was a 2024 GLA 35 AMG. CPO 7,000 miles. So again I trusted them with the car fax and everything good they tell you because hey, they are trying to sell a car. I leave. Everything seems fine. I notice the brakes are screeching terribly. I text Arnie immediately, he informs me “AMG are high performance they all screech” I’m like no I’ve had an AMG before and it never did this. I’m no rookie to Mercedes Benz. I’m not one of those type of people that just want to be seen because it’s a Mercedes. I’m true to this not new to it. I purchased my first Mercedes Brand New from Arrowhead Mercedes. Anyway, I get the run around. The next day I tell them (finance manager and Arnie) I’m bringing the car back, I don’t want it (honestly didn’t really like it either, on top of the brake issue). I show up, Arnie has a condescending attitude. “The deal is funded” which is as a lie because the finance manager had told me to do my welcome call with the finance company gave me the number insisting that I call them and tell them everything is fine. I’m not stupid I heard the brakes. I wasn’t calling anybody telling them anything until the problem was fixed. Arnie then tells me “oh I’ll trade it back in for you I’m trying to help you! Knowing damn well the deal was never funded and instead of being a solid guy and understanding to just do the right thing and swap me out with something else, (didn’t drive more than 100 miles, and it was the very next day) he has an attitude. The car was 38999 he’s like I’ll trade it back in and give you 37000 which now I’m already 2k in debt with the trade in on top of my trade in negative equity, then tells me “I’m helping you out, I could of told you to kick rocks” Arnie please dude the deal isn’t even funded what you mean you’re helping me out? I had to hold my composure. He kept making slick comments, trying to demean mean, and disrespect me in front of my son. I let it slide. I didn’t want to be one of those guys, but he definitely was trying to bring it out of me, and then I would of been all the stereotypes yet this guy is disrespecting me like no ones business. So I had to make a business decision and keep quiet and let him think he won. The next day I had my phone interview with the Finance company and told them the truth and they yanked the deal (SO THANKFUL) they (Mercedes) took deposit from my credit cards gave the deposit back but kept the credit card fees for me to pay. I contacted them about this and they are pissy and petty don’t want to respond. Stay away from this dealership! Go to Arrowhead or North Scottsdale. Way better salesman and way better customer service. Mercedes Benz of Gilbert are predators in my opinion. They look out for themselves, which I get it’s a profit run business but they are disgusting. Also put the contract in chat GPT and even chat GPT said I got screwed on the deal, it didn’t even show my Down payment lol run run run!!! I had to dispute my credit card fees because this billion dollar business wants to keep transaction fees that they didn’t earn because my deal was rescinded and I have no merchandise. They are bad faith actors! Buy from there at your own risk. You have been warned. ALSO THEY BEG FOR 5 STAR REVIEWS!!!! That is a BIG RED FLAG! So the 5 STAR reviews you see aren’t genuine 5 stars. 5 stars should come organically. I deleted my 5 star by the way.

I am writing about the extremely disappointing experience my husband and our family have had with this dealership. Approximately three months ago, my husband purchased a pre-owned Mercedes G550 from this dealership for more than $100,000. Although the vehicle was not Certified Pre-Owned, the salesperson assured him that it had been inspected, was in good condition, and had been properly maintained by its previous owners. Only three months later, the vehicle developed a check-engine light and an intermittent problem with the driver’s door lock. When it was brought back to the dealership, the service department recommended almost $6,000 in work, including ... Read More

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Google - Sep 15, 2026

I am writing about the extremely disappointing experience my husband and our family have had with this dealership. Approximately three months ago, my husband purchased a pre-owned Mercedes G550 from this dealership for more than $100,000. Although the vehicle was not Certified Pre-Owned, the salesperson assured him that it had been inspected, was in good condition, and had been properly maintained by its previous owners. Only three months later, the vehicle developed a check-engine light and an intermittent problem with the driver’s door lock. When it was brought back to the dealership, the service department recommended almost $6,000 in work, including replacement of all spark plugs and ignition coils, engine-control software work, a driver-door locking actuator, differential-fluid service and wheel balancing. It was alarming to hear that the differential service was allegedly overdue with no record of having been performed, given the assurances made when the vehicle was sold. It raises serious questions about the inspection performed before the dealership sold us a vehicle costing more than $100,000. Unfortunately, the dealership’s handling of the complaint has been even worse than the original problem. After my husband posted a review, the dealership publicly responded asking him to call so they could address his concerns. He did exactly that—repeatedly. He has left numerous messages and has had to continually chase the service department for even the most basic update. He authorized only a $125 road-force balancing service while management reviewed the larger dispute. The dealership has nevertheless kept our vehicle for approximately a week without proactively explaining what has been completed, when the vehicle will be ready, or when it can be picked up. The service representative, Luke, has been extraordinarily difficult to reach. On Friday, September 11, my husband was finally told that management would review the matter and contact him by Monday afternoon. That promised call never came. He was once again forced to call and leave another message. This has affected our entire family because the dealership continues to hold our vehicle without providing dependable communication or a firm resolution. A customer should not have to make repeated calls simply to find out what is happening with a vehicle left in a dealership’s possession. The most troubling part is the difference between the dealership’s public response and its actual conduct. Publicly telling a dissatisfied customer to call suggests that management wants to help. Privately failing to return those calls, honor promised follow-ups or provide a clear timeline tells a very different story. Our experience has shown a complete lack of communication, accountability, urgency and basic customer care. This is not the level of treatment anyone should receive, particularly after purchasing a vehicle for more than $100,000. We are asking dealership management to contact my husband immediately, provide the exact status of the vehicle, confirm whether the only authorized service has been completed, give us a firm pickup time, and provide a substantive response to the original complaint. If the dealership does not intend to resolve the matter, it should complete the authorized work and return our vehicle without further delay.

They would not let me cancel my warranty on my new vehicle because going through dodge was half the price, had to contact the actual warranty company and got it done in 25 mins, but for some reason its impossible for their GM, shady business practices

UPDATE: My experience with this dealership has gone from bad to worse. After responding publicly and asking me to call, they have failed to return my repeated calls and messages. My G550 has now been sitting at the dealership for approximately a week, even though I authorized only a $125 road-force balance. My service representative, Luke, is extremely difficult to reach. On Friday, September 11, I was promised that management would contact me by Monday afternoon, but no one called. Once again, I had to follow up and leave another message. The dealership continues to hold my $100,000-plus vehicle without telling me ... Read More

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Google - Sep 9, 2026

UPDATE: My experience with this dealership has gone from bad to worse. After responding publicly and asking me to call, they have failed to return my repeated calls and messages. My G550 has now been sitting at the dealership for approximately a week, even though I authorized only a $125 road-force balance. My service representative, Luke, is extremely difficult to reach. On Friday, September 11, I was promised that management would contact me by Monday afternoon, but no one called. Once again, I had to follow up and leave another message. The dealership continues to hold my $100,000-plus vehicle without telling me what has been completed, when it will be ready, or when I can retrieve it. Publicly claiming that you want to resolve a complaint means nothing when no one follows through privately. This has been a pathetic customer-service experience marked by broken promises, a complete lack of communication and no apparent urgency. Management needs to contact me immediately, provide the exact status of my vehicle, and either resolve this matter or complete the only service I authorized and return my car without further delay. ------------------------------------------- I am extremely disappointed with my experience at this dealership. I purchased a pre-owned Mercedes G550 from them only three months ago for over $100,000. Although the vehicle was not Certified Pre-Owned, the salesperson assured me that the dealership had thoroughly inspected it, that everything was in good condition, and that the previous owners had completed all required maintenance on time. Three months later, I brought the vehicle in because the driver’s door would intermittently fail to unlock and the check-engine light had appeared. The service department is now recommending nearly $6,000 in repairs and maintenance. Their findings include misfires in cylinders 3, 5 and 6, worn spark plugs, multiple weak ignition coils, a faulty driver’s-door locking actuator, overdue front and rear differential service, and a wheel-balancing issue. What is particularly frustrating is that the dealership now says there is no record of the differential service having been completed, even though I was specifically told during the sale that the vehicle’s maintenance was current. Several of these issues, especially worn spark plugs, overdue fluids and a failing door-lock actuator raise serious questions about how thorough the dealership’s pre-sale inspection actually was. I understand that a used vehicle can develop problems and that it was not sold as Certified Pre-Owned. However, when a customer spends more than $100,000 and relies on the dealership’s assurances that the vehicle has been inspected and properly maintained, discovering nearly $6,000 in recommended work only three months later is unacceptable. I would strongly advise prospective buyers to obtain an independent pre-purchase inspection and request the complete written service history rather than relying on verbal assurances from the sales department. I am giving the dealership an opportunity to review this situation and offer a reasonable resolution, and I will update this review based on how management responds.

Very disappointed with this dealership. After numerous texts and telephone calls from Judy the manager and the salesperson, we reached a compromise with the car I was interested in. Told the salesperson I would be in the next day to finalize the deal between 3:00-3:30. Oops, I got there at 3:20 only to find out that they sold it out from under me just 10 minutes earlier. What a coincidence. I am sure that it’s not illegal but it sure seems to be unethical.

Very poor experience. Salesman did not introduce himself, it was 107+ outside and we had to ask for water, he got upset and had attitude when I didn't drive the car home, even had to push the car back to the dealership because it ran out of gas during the test drive. The manger was nice and accommodating, but the salesman needs some more professional training.

As an out of state buyer I do not recommend this dealership, I bought a vehicle here 3 months ago and was never sent information to get it registered in my state of TN, 3 months later I have spent countless hours contacting the dealership, Mercedes Benz financial and hours at the local DMV trying to register the vehicle. The dealership and Mercedes Benz financial are no help and the DMV even tried calling them 7 times for help and no one picks up the phone. I love the vehicle but just trying to get it registered has made this experience pure misery. ... Read More

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Google - Aug 24, 2026

As an out of state buyer I do not recommend this dealership, I bought a vehicle here 3 months ago and was never sent information to get it registered in my state of TN, 3 months later I have spent countless hours contacting the dealership, Mercedes Benz financial and hours at the local DMV trying to register the vehicle. The dealership and Mercedes Benz financial are no help and the DMV even tried calling them 7 times for help and no one picks up the phone. I love the vehicle but just trying to get it registered has made this experience pure misery. I should also note this is the 6th vehicle I have purchased in AZ and the only one I had this problem with was this dealership.

Leased a GLA250 on 3/7/2025 from MB in Gilbert. In less than a year, a musty/moldy smell came out of the vents. Had it deodorized by their service department but it did not improve. Contacted the salesperson, Arnold, (twice) and service department. Was to get a call back from both. Didn’t happen. I’ve never been more disappointed in a dealership. The smell is embarrassing and unhealthy. Can’t give anyone rides in it, as it stinks. Still waiting for a solution on their part. They tell us to turn the air off a mile from home. Nice, when ... Read More

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Google - Aug 17, 2026

Leased a GLA250 on 3/7/2025 from MB in Gilbert. In less than a year, a musty/moldy smell came out of the vents. Had it deodorized by their service department but it did not improve. Contacted the salesperson, Arnold, (twice) and service department. Was to get a call back from both. Didn’t happen. I’ve never been more disappointed in a dealership. The smell is embarrassing and unhealthy. Can’t give anyone rides in it, as it stinks. Still waiting for a solution on their part. They tell us to turn the air off a mile from home. Nice, when it’s 110 in AZ?!?

They took advantage of my nephew who is only 18 years old financed a vehicle to him (he is not employed, but had a lot to put down, which is already crazy morally wrong to loan to someone who doesn't have an income). Oh yeah, and the vehicle they sold him? Needs new brake pads AND new rotors... They declined to fix the pads and rotors, which to them is pennies, to an unemployed teen, that's a lot...Expected more from a Mercedes dealership... Morally bankrupt here.. spend your money elsewhere!

We retired our 2008 Mercedes-Benz Class C-300, which had 167,000 miles of service. We contacted other dealerships regarding the car we wanted, but they had problems calling us back or following through with the process. We did not have that problem with Jessie. We purchased a 2023 Mercedes-Benz LT GLA250-W. We were able to do most of the work over the phone and on the computer with Jessie Becktell, and the final paperwork with Paul Navarrette. The CarFax report noted this car was purchased and serviced by this same dealership. That said a lot to me as a business owner because the ... Read More

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DealerRater - Jul 31, 2026

We retired our 2008 Mercedes-Benz Class C-300, which had 167,000 miles of service. We contacted other dealerships regarding the car we wanted, but they had problems calling us back or following through with the process. We did not have that problem with Jessie. We purchased a 2023 Mercedes-Benz LT GLA250-W. We were able to do most of the work over the phone and on the computer with Jessie Becktell, and the final paperwork with Paul Navarrette. The CarFax report noted this car was purchased and serviced by this same dealership. That said a lot to me as a business owner because the best business is repeat business. We highly recommend Jessie for his professional service, and you will not find high pressure when you deal with the finance office either. Great teamwork!

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I walked into Mercedes-Benz Gilbert today seriously looking to buy a car. I spent about 20 minutes browsing the lot and front, checking out models I was actually interested in purchasing. Multiple employees walked right past me — some even made eye contact — and not a single one stopped to ask if I needed help or offered any assistance. It was incredibly frustrating and unprofessional. I don’t know if it was racially motivated or just plain bad service, but either way, it left a horrible impression. I was ready to buy today and put money down, but after that treatment, I’... Read More

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Google - Jul 17, 2026

I walked into Mercedes-Benz Gilbert today seriously looking to buy a car. I spent about 20 minutes browsing the lot and front, checking out models I was actually interested in purchasing. Multiple employees walked right past me — some even made eye contact — and not a single one stopped to ask if I needed help or offered any assistance. It was incredibly frustrating and unprofessional. I don’t know if it was racially motivated or just plain bad service, but either way, it left a horrible impression. I was ready to buy today and put money down, but after that treatment, I’m taking my business to another Mercedes dealership instead.

I am extremely disappointed with the service department at Mercedes-Benz of Gilbert. Before bringing my Mercedes Sprinter RV van in for an oil change, I called the service department and was quoted approximately $300. Based on that estimate, I took the time to drive the RV to the dealership, spending both time and fuel. When I arrived, I was shocked to be told the actual cost would be $950—more than three times the quoted price. When I questioned the difference, the service advisor explained that the employee who gave me the original quote "was not experienced." That explanation is ... Read More

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Google - Jul 16, 2026

I am extremely disappointed with the service department at Mercedes-Benz of Gilbert. Before bringing my Mercedes Sprinter RV van in for an oil change, I called the service department and was quoted approximately $300. Based on that estimate, I took the time to drive the RV to the dealership, spending both time and fuel. When I arrived, I was shocked to be told the actual cost would be $950—more than three times the quoted price. When I questioned the difference, the service advisor explained that the employee who gave me the original quote "was not experienced." That explanation is simply not acceptable. Customers should be able to rely on the information provided by the dealership. Quoting a price that is off by hundreds of dollars wastes customers' time and money and reflects poorly on the professionalism of the service department. This experience has left me questioning the competence of the staff and the dealership's commitment to providing accurate information and quality customer service. I expected much better from a Mercedes-Benz dealership.

Maybe I’m just not a MB guy but this was the worst delaership experience of my 52 years. The first visit, I popped in. It was hard to even park because the lot was so packed. The kid that greeted me was so disinterested in helping me. He even took a long phone call while I was test driving an E350. Totally disengaged. This was after waiting 30+ minutes in the heat for them to get the car out. I visited again a week later to test drive a GLC 43. This time I made an appointment. I waited close to 45 minutes ... Read More

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Google - Jul 3, 2026

Maybe I’m just not a MB guy but this was the worst delaership experience of my 52 years. The first visit, I popped in. It was hard to even park because the lot was so packed. The kid that greeted me was so disinterested in helping me. He even took a long phone call while I was test driving an E350. Totally disengaged. This was after waiting 30+ minutes in the heat for them to get the car out. I visited again a week later to test drive a GLC 43. This time I made an appointment. I waited close to 45 minutes for them to get the car out for me to drive. When we ran the numbers, I realized AZ cannot match the lease deals for SoCal on Leashackr. I apologized for my mistake and switched over to numbers for the straight GLC300. All I asked for was Distronic. The salesman was not interested. He did not try to find me the car I wanted. It was obvious his next appointment was waiting. Hopefully, they had that car ready. He pushed me away and never followed up. So sad because I really was set on a Mercedes. I have cash and my credit is excellent. They had no interest in building a relationship.

I purchased my last three vehicles at Mercedes-Benz of Gilbert and Carissa did an amazing job. They always take care of me! I highly recommend this dealership.

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During last A service on our GLC300, was told it was due for spark plug change. They quoted $900 to change 4 spark plugs! I did it myself in 30 minutes with 4 new Mercedes OEM spark plugs for $100 (per Mercedes service manual). It's almost out of warranty so I can live with it not being an "approved" service.

If your thinking about buying a Mercedes RUN to Mercedes of Gilbert and work with Derek! His customer service is the absolute best! We couldn’t find the car we wanted and he found it , made the deal happen and personally delivered it to our home in Surprise. Wishing you all the best Derek and you’ll forever be our only sales associate.

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For 4 days kept lying to me after I placed order that my order was shipped, they never dropped off the order till I kept calling for 4 days, instead I should have cancelled the order. Now I have to wait till order gets here to cancel the order and get my refund. Horrible parts department service.

Being quoted $13,000 to change Brake pads and rotors on a car i spent close to 1/4 million on just seems ridiculous and gouging to me on top of that the Rep telling me i would have to do this every 15k miles, meaning in 150,000 miles i would have spent $130,000 + Tax in breaks with Mercedes Service Department. Also stop washing the car if you're going to do a subpar car wash, i opened my doors to find water spots all over and smear marks where water didn't dry. Put a little more effort in Service than you do Sales! DO ... Read More

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Google - Jun 1, 2026

Being quoted $13,000 to change Brake pads and rotors on a car i spent close to 1/4 million on just seems ridiculous and gouging to me on top of that the Rep telling me i would have to do this every 15k miles, meaning in 150,000 miles i would have spent $130,000 + Tax in breaks with Mercedes Service Department. Also stop washing the car if you're going to do a subpar car wash, i opened my doors to find water spots all over and smear marks where water didn't dry. Put a little more effort in Service than you do Sales! DO BETTER!!

Unbelievably terrible service. Brought my GLA250 here for engine repair. They charged me $3,000 to tear down the engine for diagnostic. Then another $2,000 for repairs. The service advisor, Eddie, doesn't answer the phone, and will only communicate via text when he feels like responding, so it took 3 weeks for him to get the paperwork to insurance for approval. When we did finally get it all approved and paid for, Eddie tacks on an additional $3,000 to reassemble the engine after the repairs. Um what? That's the craziest thing I've ever heard. Even the insurance adjuster had never heard of ... Read More

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Google - May 31, 2026

Unbelievably terrible service. Brought my GLA250 here for engine repair. They charged me $3,000 to tear down the engine for diagnostic. Then another $2,000 for repairs. The service advisor, Eddie, doesn't answer the phone, and will only communicate via text when he feels like responding, so it took 3 weeks for him to get the paperwork to insurance for approval. When we did finally get it all approved and paid for, Eddie tacks on an additional $3,000 to reassemble the engine after the repairs. Um what? That's the craziest thing I've ever heard. Even the insurance adjuster had never heard of a separate $3k charge to put the car back together after repairs, but we already paid $5k so what choice did we have but to pay it? After another week, I finally get Eddie on the phone and he tells me he's now ordering the parts for repair. I said "you've had my car disassembled for a month. Why would you just now be ordering the parts?" Eddie got very upset, yelled at me and hung up. After another 10 days (40 days total) Eddie texted me an apology for losing his temper, and told me the car was finally ready. No courtesy shuttle or loaner, so I took an uber to the dealership and signed all the docs. Popped open the hood and saw the engine cover and air intake were missing. I guess that additional $3k fee to reassemble the car didn't include the engine cover and air intake so they left those in the trunk. Not wanting to upset Eddie's temper, I reinstalled those back on the car and was finally able to drive away from this nightmare.

I normally do not leave negative reviews, but I feel people should know about my experience with this dealership. I purchased a 2024 Nissan Sentra from this Mercedes dealership, and unfortunately the experience was extremely disappointing from start to finish. The salesman, Arnold, came across as irritated and impatient whenever I asked to see multiple vehicles, which made me feel more like an inconvenience than a valued customer. What frustrated me even more was the condition of the vehicle after purchase. The tires were only filled to 25 PSI when they should have been at 31 PSI, which tells me basic checks were ... Read More

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Google - May 17, 2026

I normally do not leave negative reviews, but I feel people should know about my experience with this dealership. I purchased a 2024 Nissan Sentra from this Mercedes dealership, and unfortunately the experience was extremely disappointing from start to finish. The salesman, Arnold, came across as irritated and impatient whenever I asked to see multiple vehicles, which made me feel more like an inconvenience than a valued customer. What frustrated me even more was the condition of the vehicle after purchase. The tires were only filled to 25 PSI when they should have been at 31 PSI, which tells me basic checks were overlooked. The air filter also had not been changed, which contributed to terrible gas mileage. For a Mercedes dealership that promotes attention to detail and quality service, this was completely unacceptable. On top of that, the car was sent home with only half a tank of gas. Small details matter when customers are making a major purchase. The entire experience felt rushed and careless, despite the salesman bragging about how many vehicles he sells every week. I ended up selling the car and getting into another vehicle within just 3 weeks because I was so unhappy with the situation. Thankfully, I later went to Earnhardt and the difference was night and day. They treated me with kindness, respect, and professionalism, and actually made me feel valued as a customer. I would not recommend this dealership based on my experience, and if I ever purchase a Mercedes in the future, it definitely will not be from here.

My experience with gilbert mercedes benz James Costello was absolutely horrible. I bought a 20q8 tahoe saved for it am a recent widow with father dying in hospital the vehicle was said to have a great service record. I paid 25,000 cash . The transmission started slipping after 2 months and easy hey miles. I was accused of heavy towing and told I caused damage. Remember im a 60 yr old widow. There was no service done on the vehicle as far as transmission. Was told it would be reliable to go back and forth for my dad. It is in my drive way ... Read More

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Google - May 8, 2026

My experience with gilbert mercedes benz James Costello was absolutely horrible. I bought a 20q8 tahoe saved for it am a recent widow with father dying in hospital the vehicle was said to have a great service record. I paid 25,000 cash . The transmission started slipping after 2 months and easy hey miles. I was accused of heavy towing and told I caused damage. Remember im a 60 yr old widow. There was no service done on the vehicle as far as transmission. Was told it would be reliable to go back and forth for my dad. It is in my drive way now. Will not drive. They said they would buy it back instead of fix it. Wither way it needs to be fixed but eould not fix it for me. I am uterine around to spend my last days with father on a limited income. I was then advantage of Please be careful. They are dishonest and do not care about customers. They have sold me a vehicle under fraudulent sales taken advantage of my situation. Who needs enemies when there are people like gilbert mercedes benz out there. I havevto give them a star rating to post the ugly truth so there star ratings are also a joke.

Great purchasing experience at Mercedes of Gilbert. I was able to work the deal over the phone. Worked with Clark Smith who was very professional and efficient. It was a nice purchasing experience which you can't always say when buying a car. I would highly recommend.

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Worst experience of my life if I give this place zero stars, I would give it zero if I could!! This is the worst dealership I’ve ever been to from customer service to the actual work they do. I would never use this dealership again, even if it was the last dealership in Arizona this place is garbage. I would recommend going to the Scottsdale dealership and if you do service ask for Josh now that’s customer service. I had a service done from the Gilbert Mercedes dealership. Well just an oil change that turned into a $1500 bill ... Read More

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Google - Apr 20, 2026

Worst experience of my life if I give this place zero stars, I would give it zero if I could!! This is the worst dealership I’ve ever been to from customer service to the actual work they do. I would never use this dealership again, even if it was the last dealership in Arizona this place is garbage. I would recommend going to the Scottsdale dealership and if you do service ask for Josh now that’s customer service. I had a service done from the Gilbert Mercedes dealership. Well just an oil change that turned into a $1500 bill and they never put the cabin air filter in when I confronted them on it. They refused to take care of it. Tell me I was wrong. I was wrong and I’m not stupid so the fact that they weren’t willing to correct their mistake and try to make me pay for it. I have a problem with you’ll save a lot of money going elsewhere. This dealership is a money, hungry pit. Good luck.

Will update

DO NOT PURCHASE VEHICLES HERE!!! WORST CAR PURCHASE EXPERIENCE EVER! Was lied to multiple times! And I will have the car less than two weeks! I told my windshield would be replaced at my home within a week that failed to happen. Had to take the car back to the dealership multiple times and they didn’t fix all the things that they said they would. They also told me I wouldn’t have to bring the vehicle back to their dealership if anything had to be fixed, which was not the case and they have put more mileage and ... Read More

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DealerRater - Mar 24, 2026

DO NOT PURCHASE VEHICLES HERE!!! WORST CAR PURCHASE EXPERIENCE EVER! Was lied to multiple times! And I will have the car less than two weeks! I told my windshield would be replaced at my home within a week that failed to happen. Had to take the car back to the dealership multiple times and they didn’t fix all the things that they said they would. They also told me I wouldn’t have to bring the vehicle back to their dealership if anything had to be fixed, which was not the case and they have put more mileage and wear and tear on my car than I would’ve in a three month period of time considering everything that I do is from home or within a 5 mile radius of my home. I was very calm when I had an incident less than 24 hours of purchasing my vehicle. I gave them multiple opportunities to try and fix the situation and or make up from taking away from the excitement of purchasing my third Mercedes, they failed on every front. I have a clear timeline of all the times they had lied and I will be sharing it on social media platforms for all to truly understand what a miserable experience this was. Stay away and buy a Mercedes elsewhere because this place gives Mercedes a bad name!!!! It was so bad I truly felt like they were playing a joke on me, but apparently It’s not a joke. It’s how this business is run!

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Very, very slow workers and management….. for transportation…. Every time min 1 hour is waiting 1 car … Very bad service!!!!

Stay away! DO NOT PURCHASE VEHICLES HERE!!! Read all the 1 star reviews that are REAL! It’s been 5 months and now I need new tires. I was told brand new tires were put on the vehicle in January. I just went to discount tire and they told me only one tire was replaced. It’s been 4 months and I already need to change the battery! Put the seats down and brown mud or throw up in between the seats. WORST CAR PURCHASE EXPERIENCE EVER! Less then 24 hrs had issues with things not working AND THEN 2 weeks later had more issues! ... Read More

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Google - Mar 13, 2026

Stay away! DO NOT PURCHASE VEHICLES HERE!!! Read all the 1 star reviews that are REAL! It’s been 5 months and now I need new tires. I was told brand new tires were put on the vehicle in January. I just went to discount tire and they told me only one tire was replaced. It’s been 4 months and I already need to change the battery! Put the seats down and brown mud or throw up in between the seats. WORST CAR PURCHASE EXPERIENCE EVER! Less then 24 hrs had issues with things not working AND THEN 2 weeks later had more issues! I was told my windshield would be replaced at my home within a week that failed to happen. Had to take the car back to the dealership MULTIPLE times and they didn’t fix all the things that they said they would AND brought it back to me on an empty tank and put 160 miles on my car. They also told me I wouldn’t have to bring the vehicle back to their dealership if anything had to be fixed, which was not the case. I gave them multiple opportunities to try and be professional and make up for all the issues and I was meet with insults. Stay away and buy a Mercedes ANY where else! This place gives Mercedes a bad name!!!! It’s not a joke. It’s how this business is run! Bad owners and managers!!! CROOKS ALERT!!!!!! LIARS!!!

Worst customer experience. Will never buy or recommend. 30+ yrs buying Mercedez vehicles

Car buying process was great but the service department is lacking. Many choices around town to get the same price car but the service department is a reason I will buy our next car at a different mercedes dealership. Consider that when buying what dealership will take care of you past the you buy it.

Disappointing Experience at Mercedes-Benz of Gilbert I’m updating my previously positive review after disappointing experiences with both sales and service. Unfortunately, I often felt dismissed, rushed, and uncomfortable asking questions about my own vehicle. I expected transparent pricing, clear communication, and basic respect, not special treatment. I was quoted approximately $500 or more for an underbody panel repair in Gilbert, but when I visited Mercedes-Benz of Chandler, Dylan quoted me around $200. I can’t speak to the reason for the price difference, but it reinforced the importance of getting a second opinion. The difference in customer service was remarkable. Dylan ... Read More

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Google - Jan 14, 2026

Disappointing Experience at Mercedes-Benz of Gilbert I’m updating my previously positive review after disappointing experiences with both sales and service. Unfortunately, I often felt dismissed, rushed, and uncomfortable asking questions about my own vehicle. I expected transparent pricing, clear communication, and basic respect, not special treatment. I was quoted approximately $500 or more for an underbody panel repair in Gilbert, but when I visited Mercedes-Benz of Chandler, Dylan quoted me around $200. I can’t speak to the reason for the price difference, but it reinforced the importance of getting a second opinion. The difference in customer service was remarkable. Dylan was welcoming, knowledgeable, patient, and genuinely took the time to answer my questions and explain my options. He made me feel heard, respected, and confident in the information I was receiving. Consider Mercedes-Benz of Chandler for your sales and service needs. Dylan and his team restored my confidence in the Mercedes-Benz experience and earned my future business. Unfortunately, my experience in Gilbert left me feeling undervalued as a customer. Regardless of which Mercedes model someone drives, everyone deserves to be treated with respect. I’m disappointed that I can no longer stand behind my original positive review.

Slow and unwelcoming customer service. The receptionist did not acknowledge me at all. The only positive part of my visit was the decent coffee. Not the experience I would expect from a Mercedes-Benz dealership.

– Extremely Disrespectful and Unprofessional Sales Practices I am extremely upset and disappointed with Mercedes-Benz of Gilbert. I had been in ongoing communication with a sales employee, since October regarding the purchase of a Mercedes GLB. From the beginning, I was very clear that this was the vehicle I wanted, but that the price was too high. Once the dealership eventually lowered the price, I immediately confirmed that I wanted to move forward with the purchase. At that point, I: • Sent proof of bank loan approval • Signed the Carfax report • Signed transfer and shipping paperwork • Signed documents acknowledging work completed on ... Read More

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Google - Dec 13, 2025

– Extremely Disrespectful and Unprofessional Sales Practices I am extremely upset and disappointed with Mercedes-Benz of Gilbert. I had been in ongoing communication with a sales employee, since October regarding the purchase of a Mercedes GLB. From the beginning, I was very clear that this was the vehicle I wanted, but that the price was too high. Once the dealership eventually lowered the price, I immediately confirmed that I wanted to move forward with the purchase. At that point, I: • Sent proof of bank loan approval • Signed the Carfax report • Signed transfer and shipping paperwork • Signed documents acknowledging work completed on the vehicle • Paid for the inspection • Completed a deposit-related document The only remaining step was for the employee to test drive the vehicle and send me a video, which I was actively waiting for. Instead of completing the sale with me, the dealership sold the vehicle to someone else while my purchase was clearly in progress. This is especially frustrating because I explicitly told the employee that I had lost out on a previous vehicle due to timing issues while waiting for loan approval. This time, I had already been approved, had signed paperwork, and had paid money. I had been working with her on this vehicle for three months. When I addressed this, I was told it was “first come, first served.” That is unacceptable, considering I was the first person to sign documents and pay for the inspection. Despite this, the dealership “didn’t care” and sold the vehicle anyway. I have been searching for this specific vehicle for two years, and this experience was incredibly disrespectful and careless. There was absolutely no regard for a purchase already in progress. I do not recommend buying from Mercedes-Benz of Gilbert. They do not respect buyers who are actively in the process of purchasing a vehicle and will sell it out from under you without warning.

Services never answer phone. Chandler is better with answering questions.

Beware of misleading claims from this dealership. I purchased a vehicle from them based on their advertised “200-point inspection,” which they assured me included a thorough check of the brakes. I specifically asked about the condition of the brake pads before buying, and was told it was covered in their inspection. After driving just 5,000 miles — 1,000 of which were highway miles from Arizona to my home state — a certified Mercedes-Benz dealer informed me that the brake pads were worn to dangerous levels. This clearly indicates either the inspection was not done properly or I was misled. When I called to question ... Read More

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Google - Oct 27, 2025

Beware of misleading claims from this dealership. I purchased a vehicle from them based on their advertised “200-point inspection,” which they assured me included a thorough check of the brakes. I specifically asked about the condition of the brake pads before buying, and was told it was covered in their inspection. After driving just 5,000 miles — 1,000 of which were highway miles from Arizona to my home state — a certified Mercedes-Benz dealer informed me that the brake pads were worn to dangerous levels. This clearly indicates either the inspection was not done properly or I was misled. When I called to question how brake pads could fail so quickly after a supposed inspection, I was met with dismissive responses like “I don’t know how you drive.” That’s unacceptable and unprofessional. This experience has left me feeling deceived. If you’re considering buying from this dealership, be cautious and don’t take their inspection claims at face value.

Took our sprinter in mid October as the gauge appeared to show the oil level had decreased since our last oil change 2 months ago (5300 miles). The service associate pushed and recommended I do the entire service b while I had it in the shop. When asked about the price, he said id receive a heavy discount with a final coupon price of $2500. I've owned Chevrolet, infiniti, ford, bmw, and Toyota, but never a sprinter, much less a Mercedes, so while I thought that was high, I thought the SA was being honest and giving me a reasonable price, as ... Read More

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Google - Oct 21, 2025

Took our sprinter in mid October as the gauge appeared to show the oil level had decreased since our last oil change 2 months ago (5300 miles). The service associate pushed and recommended I do the entire service b while I had it in the shop. When asked about the price, he said id receive a heavy discount with a final coupon price of $2500. I've owned Chevrolet, infiniti, ford, bmw, and Toyota, but never a sprinter, much less a Mercedes, so while I thought that was high, I thought the SA was being honest and giving me a reasonable price, as I’ve always used dealerships to build those relationships. I got the sprinter back and called around other dealerships as the $2500 for service b just seemed high, and google searches confirmed. I spoke with another Mercedes dealership they compete with the next business day and they said that was incredibly high and confirmed a service b on a sprinter would be $1500 (we confirmed line by line). I told him I also paid $638 for an oil and filter change at Gilbert in July, he again confirmed that basically double what he would have charged, at most he would have invoiced me $340. So all in he confirmed I was overcharged by $1300 AND that I didn’t even need the service by for another 7k miles! My wife called Gilbert to ask why I was overcharged and the woman she spoke to was short with her and basically told her to kick rocks as they’re privately owned and can charge whatever they want. Also, in August, Gilbert Mercedes OVERFILLED our AC refrigerant, fortunately the other Mercedes dealership caught it before it damaged our AC system. Since it was under warranty, I presume the Gilbert Mercedes just wanted to get PAID by Mercedes. If you want someone to destroy your AC system and you like being overcharged by 43+%, this is the dealership you should go to for vehicle service (I suggest you don’t and instead go to their competitor, they’ll do correct, honest service work, and not overcharge (Chandler Mercedes)).

Needed some information on a Mercedes I was buying. They keep transferring me to each other. And then hanged up. I thought it got disconnected, But it happened When I called again. Highly professional, If you guys can’t help or don’t want to help at least be professional and upfront, rather than behaving in this unprofessional ways.

Arnold completely ruined what should have been my first exciting luxury car purchase. I came to this dealership for a specific car I saw on their website. After a test drive, I reached out the next day ready to move forward. Because of my work schedule, I did everything online. If there had been more of these models available within 500 miles, I would have gone somewhere else. From the start, the process was a mess. I had inquired about a prepaid maintenance package and Arnold treated me like an inconvenience. My down payment wasn’t added to the paperwork, and ... Read More

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Google - Sep 14, 2025

Arnold completely ruined what should have been my first exciting luxury car purchase. I came to this dealership for a specific car I saw on their website. After a test drive, I reached out the next day ready to move forward. Because of my work schedule, I did everything online. If there had been more of these models available within 500 miles, I would have gone somewhere else. From the start, the process was a mess. I had inquired about a prepaid maintenance package and Arnold treated me like an inconvenience. My down payment wasn’t added to the paperwork, and my credit union wasn’t listed as the lien-holder. When I reached out to correct it, Dennis, the finance manager, actually questioned whether I really needed my down payment to be applied. The pickup experience was equally unprofessional. What should have been an exciting milestone felt rushed and uncomfortable. Arnold gave me a ten-minute window, in the middle of a Thursday afternoon, with no warning. When I arrived, I thanked him for coming in on his day off, and he laughed, saying the only reason he did it was because he “didn’t want to split $200.” When I asked simple questions about the car’s features (Apple CarPlay, window functionality, etc.), Arnold brushed me off, telling me to write my questions down and that he’d call me in a week. That call never happened. Months later, I had to find out on my own that a paid subscription is required for the Mercedes Me app to even remote start my car. To top it all off, Arnold had the nerve to ask me for a Google review. I couldn’t even bring myself to ask for a photo with my new car at pickup because the entire experience was so uncomfortable and unprofessional. This dealership turned what should have been a memorable milestone into a nightmare. I will never return here for service or for another purchase.

Deceptive Finance Manager! I Paid over 4K for an extended warrant, only to discover when I needed it. I was defrauded and the expected coverage did not exist. The Finance manager lied to me that he would take care of it for about a month. However, my problem was never resolved. The receptionist screened all calls and never allowed me to speak with upper management. I requested a refund and about two months has passed without a word nor refund. I'm a retired military office and I wa am very disappointed in the way that I was treated and ... Read More

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DealerRater - Sep 10, 2025

Deceptive Finance Manager! I Paid over 4K for an extended warrant, only to discover when I needed it. I was defrauded and the expected coverage did not exist. The Finance manager lied to me that he would take care of it for about a month. However, my problem was never resolved. The receptionist screened all calls and never allowed me to speak with upper management. I requested a refund and about two months has passed without a word nor refund. I'm a retired military office and I wa am very disappointed in the way that I was treated and the bad service I receive.

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The service department at Gilbert Mercedes is the poorest run Mercedes service center we have ever encountered. You make a service appointment a week in advance requesting a loaner (With text confirmation) just to be told when you arrive for the confirmed appt. for the second time in two weeks, they do not have any loaners available. They only have 90 loaners and they are all spoken for. One of the many reasons when we buy Mercedes (actually custom ordering my latest Mercedes) a loaner car is part of the perks/expectations. This is my seventh Mercedes vehicle and because the ... Read More

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Google - Sep 3, 2025

The service department at Gilbert Mercedes is the poorest run Mercedes service center we have ever encountered. You make a service appointment a week in advance requesting a loaner (With text confirmation) just to be told when you arrive for the confirmed appt. for the second time in two weeks, they do not have any loaners available. They only have 90 loaners and they are all spoken for. One of the many reasons when we buy Mercedes (actually custom ordering my latest Mercedes) a loaner car is part of the perks/expectations. This is my seventh Mercedes vehicle and because the owner lives in our community and the dealership is close we wanted to give them our business. Our next purchase, we will go back to the Mercedes of Scottsdale. Which by the way I called Scottsdale Mercedes while at the Gilbert dealership made a service appointment was able to get in that day and a loaner car was waiting for us. Gilbert/Chandler folks if you’re looking to purchase a Mercedes make the drive and go to Scottsdale Mercedes. I do want to give credit where credit is due. Our sales associate Joe, was outstanding during the purchase.

Don’t like how they treat transporters dropping off and picking up cars the management talks down to me and gives me very dirty looks and run me through hoops to pick up cars been there 3 times and every time it gets worse seems like they do it on purpose

Purchased used 2020 Mercedes GLE350 from Derek Horrocks and was helpful during transaction. Took car home and after just over 300 miles I got a check engine light on with misfire. Talked to Derek and he directed me to service to have them look at car and see what's going on, expecting they would try to make it right. I had car towed into dealership and was advised it had a misfire and needed new coils and plugs at a cost of over $1400. After getting this large repair estimate I reach out to Derek to get some assistance since we had ... Read More

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Google - Aug 14, 2025

Purchased used 2020 Mercedes GLE350 from Derek Horrocks and was helpful during transaction. Took car home and after just over 300 miles I got a check engine light on with misfire. Talked to Derek and he directed me to service to have them look at car and see what's going on, expecting they would try to make it right. I had car towed into dealership and was advised it had a misfire and needed new coils and plugs at a cost of over $1400. After getting this large repair estimate I reach out to Derek to get some assistance since we had just purchased the vehicle. I was told it was as-is and they will not assist in any way with the cost of the repair. I understand used car and as-is, but I would expect better service and some kind of assistance from a large premium dealership as they are. I would have even been satisfied if they offered to complete the repairs at cost, they did nothing and was forced to have the car towed back to me as I wont do business with a dealership who cannot provide any assistance to a customer that just purchased a vehicle from them. Furthermore, when the tow truck driver went to pickup the car they were told they could not release the vehicle because there was money owed. I was never notified of any diagnostic fees, never signed a work order specifying this and the expectation set by Derek was they would take a look and go from there. Luckily, the service advisor Lori released the vehicle and no charged the diagnostic so that was appreciated but also expected since they did not advise of any charges. Beware of this dealership if you want peace of mind when buying a used vehicle from them. You go to a large dealer like this for peace of mind that you don't usually get from the small independent dealers, that is not the case with this dealership.

Purchased used 2020 Mercedes GLE350 from Derek Horrocks and was helpful during transaction. Took car home and after just over 300 miles I got a check engine light on with misfire. Talked to Derek and he directed me to service to have them look at car and see what's going on, expecting they would try to make it right. I had car towed into dealership and was advised it had a misfire and needed new coils and plugs at a cost of over $1400. After getting this large repair estimate I reach out to Derek to get some assistance since we had ... Read More

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DealerRater - Aug 14, 2025

Purchased used 2020 Mercedes GLE350 from Derek Horrocks and was helpful during transaction. Took car home and after just over 300 miles I got a check engine light on with misfire. Talked to Derek and he directed me to service to have them look at car and see what's going on, expecting they would try to make it right. I had car towed into dealership and was advised it had a misfire and needed new coils and plugs at a cost of over $1400. After getting this large repair estimate I reach out to Derek to get some assistance since we had just purchased the vehicle. I was told it was as-is and they will not assist in any way with the cost of the repair. I understand used car and as-is, but I would expect better service and some kind of assistance from a large premium dealership as they are. I would have even been satisfied if they offered to complete the repairs at cost, they did nothing and was forced to have the car towed back to me as I wont do business with a dealership who cannot provide any assistance to a customer that just purchased a vehicle from them. Furthermore, when the tow truck driver went to pickup the car they were told they could not release the vehicle because there was money owed. I was never notified of any diagnostic fees, never signed a work order specifying this and the expectation set by Derek was they would take a look and go from there. Luckily, the service advisor Lori released the vehicle and no charged the diagnostic so that was appreciated but also expected since they did not advise of any charges. Beware of this dealership if you want peace of mind when buying a used vehicle from them. You go to a large dealer like this for peace of mind that you don't usually get from the small independent dealers, that is not the case with this dealership.

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Took my C300 for routine Maint and they completed it and then they alledge there was a leak in my front axle seal which they said needed replaced. In doing the replacement and reassembly I suspect they broke the CV joint and they denied the damage. So I took possition of my C300 and took it to another shop which they told me that the CV joint was broken and the seal that they had replaced was leaking. The Shop that did the repairs said thatMercedes Benz of Gilbert should own up to it but as of yet I have ... Read More

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DealerRater - Aug 13, 2025

Took my C300 for routine Maint and they completed it and then they alledge there was a leak in my front axle seal which they said needed replaced. In doing the replacement and reassembly I suspect they broke the CV joint and they denied the damage. So I took possition of my C300 and took it to another shop which they told me that the CV joint was broken and the seal that they had replaced was leaking. The Shop that did the repairs said thatMercedes Benz of Gilbert should own up to it but as of yet I have emailed and tried to contact them to reinburse me for the damage. My next step is to file a compalint with the attorney generals office. They owe me 2300.00 to repair the damage Mercedes Benz of Gilbert did to my vehicle. Very disatisfied and will never go back again.

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