Customer Testimonials
Chris is a really nice and helpful salesman when I was looking for Mercedes Benz in Massachusetts. He is an asset to the company.
I am a return customer and worked with Glenn Davis again to purchase of my new Mercedes Benz. Glenn was patient, knowledgeable, answered all of my questions, and worked with his manager to get the best deal for me. When you walk into this dealership, ask for Glenn and I guarantee that you won’t be disappointed! He’s truly the best.
Gale was very helpful and I’m grateful she called me once the car I wanted came in.
The dealership is clean and inviting. Everyone is very friendly and makes the customer feel welcome.
Wonderful people, amazing place fast friendly service very hospitable! James JayJack was my salesman. The nicest man I've ever met! If they got something else I want I'll definitely go back!
Mercedes Benz Gilbert a great place to buy a new vehicle. Sales department very caring and easy to work with them. Sales person Arnold Lin was excellent and made our purchase of GLA250 very easy and great deal.
Very knowledgeable, great customer service, they had the exact SUV I wanted and easy to do business with!
I had the most pleasant experience buying what I think is one of the best-looking E-class Mercedes in mint condition. I had spent nights looking at various ads, going to numerous dealerships, and not finding "the car" I wanted. For a fleeting moment, I thought I was going to have to settle for something less than I had envisaged. However, Glenn Davis made this a reality for me. He was very patient, and easy to talk to in discussions. He availed himself at all times and gave me the best guidance and advice. He kept me in the ...
Jamie Herbranson was very knowledgeable about the care of interest for me. I was exhausted after visiting many car dealerships, and being lied to many times as they called me to the dealerships to check out cars they said they had waiting for me and didn't. I'm very happy with Mercedes-Benz Gilbert. Jamie didn't steer me wrong at all, handled most of my car searching through mobile, seamless process. The finance department didn’t take forever to get my paperwork together and was pleasant to work with as well. I love the fact that the process didn’...
Incompetent. I went to Mercedes Benz of Gilbert to buy a 2016 E400. I have been looking at these for a while so I just needed a quick drive around the block and would have purchased on site. I live an hour away from the dealer so I called and spoke to Kyle. Explained this and asked if they could have the car ready to drive. "Of Course, it will be ready and parked in front". Of course, when I got there, the car was not out front. It wasnt ready to drive. AND I COULDN'T drive it ...
Originally, I wanted to write you a quick note to thank you for your honesty, dedication and for going above and beyond the call of duty while helping me buy my GLE53 a couple weeks ago. I've always been wary of car salesman, often with good reason, but you've helped to redefine the stereotype. Thus, a quick note would not cover how much I appreciate your knowledge and time with me on this deal. Shopping for a new car can be inundating to say the least. Finding a good car dealer in the process is rare and I ...
Today I had good experience with Brandon Schoonover. Thank you for all your help and explanation.
One thing I have learned is that no correlation between good customer service exists between the prestige of the brand, the reputation of the business, the type of product or service or how much money you spend. I've been the recipient of better customer service when buying a ten-dollar oil filter than when I spent forty thousand dollars on a boat. The employees of the business are the ones that manufacture the quality of customer service one experiences. I recently ordered a SUV from Mercedes-Benz at Gilbert; Arizona and I cannot remember being treated better since COVID-19 came into ...
normally dread buying a new car for several reasons: (1) the salesperson is pressuring you with hardline sales tactics or trying to sale you something you do not want; (2) management is burying dealer add-ons in the buyers order and hoping you are too exhausted to deal with it; (3) finance is trying to sell you bumper to bumper warranties you probably do not need and that cost an arm and leg. Gale Sedlack, my salesperson, defied this stereotype of the salesperson all of us know all too well and have all experienced at one time or another. She sets the standard of ...
Dan was very prompt about getting back to us and I felt he was very straightforward and honest in our communications with him
After visiting a highly-rated local "specialist" used car dealer and being disappointed, we came to MB of Gilbert. Paul was professional, had great product knowledge, and treated my wife (we were looking at a convertible for her) with respect the entire time. The negotiations were reasonable, and it helped that their certified pre-owned car was already priced near where the market was (many high end dealers intentionally overprice to help with negotiations). Overall, the purchase process was very well handled, and the delivery process was first-rate. My wife loves her car and we would both highly recommend MB ...
Clark Smith made my recent car purchasing experience at Mercedes Benz Gilbert so seamless. In my previous experience with other dealerships, car buying is usually a dragged out process that burns through the day. From the initial presentation of the C 300 I purchased, where he detailed every feature and answered every question I had, to his efficient purchasing process, I was very pleased. I absolutely recommend this dealership and especially recommend Clark Smith. Thank you MB Gilbert!
This was my first time buying a Mercedes-Benz and was very hesitant to pull the trigger. However I was very lucky to have walked in and be greeted by the best sales person ever. Glenn Davis has many years of experience and it showed by his professionalism and knowledge. I felt comfortable doing business with Glenn because he took his time to work with my wants and needs. I am a very picky person and he was extremely patient with me. Glenn is amazing and I highly recommend him.
This was my first time buying a car and this dealership and employees made my experience 10/10! Clark was amazing and patient as he had to deal with my dad! By the end of the sale he felt like family. Sean was a great help as well and went above and beyond helping me with my loan. I will definitely be recommending this dealership to anyone I know. Thank you for such a great experience!
Great experience with entire team, especially Arnold Lim. He was great to work with and got me exactly what wanted!
Walked in with a minor issue. Keith Wong addressed it quickly and got us in and out in short order. I will be back when it is time to service the vehicle.
My car buying experience was unique as I was switching out of a company owned vehicle. Jaime helped me through the transition which took over six months! His low-key follow up and customer focused approach was amazing. I love my new car!
Keith Wong was excellent as my service advisor. He got me in for a quick repair on very short notice, kept me updated on the diagnostics and had me back in the road very quickly. He knew I was leaving immediately for 1,400 mile drive and got me going very quickly. Excellent service. I will recommend MB of Golbert to my friends.
Just bought a new to me Dodge Challenger. Only had the car a couple of days but seems fine so far. One of the best experiences I've had purchasing a car. They were all very kind, not pushy or high pressure and the car was priced fair. Salesman even aired up my tires himself and made sure I had a bottle of water to go.
Chris Essor took the time to speak to me regarding 2023 C Class & GLC. I have a good understanding about my options. He went great detail answered all my questions and concerns. He was helpful in my decision on my next purchase. Thank you Chris! **I would recommend Chris Essor**
Just purchased new Apple phone - needed a connection to two cars - an 09 E and a '13 S-Class - the '09 a challenge because of older technology - got lucky and Jamie Herbranson offered his help and experience and got both of the cars connected. (I can't tell you how much time we wasted at home trying to do this!) This dealership is such a pleasure to deal with, Thank You!
Everytime I visit MG-Gilbert services depth. I received Phenomenal customer service from Keith Wong. when Your car need any kind of Service please ask for Keith he will provide you with the best professional service for your car without any problem. He will take excellent care of you!!!
My husband and I went in looking at a used 2019 SUV we saw online and needed a lot of assistance. Ed , from the Gilbert location, offered to help us, and wow, what an incredibly knowledgeable, patient, and personable man he is! We couldn't have asked for a better buying experience! Ed was so gracious - he gave us several options, spent time test driving various models with us, showed us all the feature/benefits of each car, and made us feel extremely comfortable with our choice. He even offered to get a reservation for dinner for us at a ...
Chris was fabulous..meticulous and professional and always friendly and caring and attentive and always nice
I needed some warranty work completed on my Grech RV built on a Mercedes Sprinter van. I was in a bit of a hurry due to an upcoming trip and other work being done on the van at a local RV dealership. The folks at Mercedes-Benz of Gilbert were very helpful and accommodating with receiving the parts and completing the work in record time. I would especially like to thank Service Advisor Kris Mason for his tenacity with this matter and always keeping me aprised of progress. The customer waiting area at the dealership is first rate and everyone at ...
The salesman & sales mngr. were professional, polite and knowledgeable car people who are not in the high pressure business, the dealership floor area was spotless.
Flew from Dallas and bought a used Lexus from Mike Connolly. Definitely a truly one of a kind service he provided and answered all my questions before making a decision. We agreed on a deal and even picked me up from the airport! I would HIGHLY recommend him with any used/new car purchases and he’ll make sure you’re being taken care of. Definitely my best dealership experience by far because of him!!
From start to finish, the folks over at Mercedes-Benz Gilbert not only make you feel welcomed and comfortable, but it is their number one priority to make you feel like you’re already a part of the Mercedes-Benz family. I had the immense pleasure to work with Paul Navarrette (shout out to Tim Hatem for helping me as well). If you’re in the market for a new Mercedes-Benz vehicle whether it’s now or in the future, Paul is your guy! I am now the proud owner of a brand new 2022 AMG CLA 35 coupe which I’ve had my ...
They made it easy to order my new car! I am grateful to find a dealership with integrity in these days and times when dealerships seem to have lost their minds!! No “premium” charges at MB of Gilbert and the best salesman we have ever dealt with. GM and business mgr even came over to introduce themselves. Very impressive. Highly recommend!!!
Truly a pleasure! Clif was so friendly, helpful, and easy to talk to! We didn't feel pushed around like other dealerships who insisted on showing us cars out of our price range after we said no. Clif showed us the exact car we asked for, he was the best salesman we've ever met!
MB Gilbert is a top notch dealership. I would highly recommend them for your next car purchase. They treat you like family and make go out of their way to make sure you made the right choice. I have purchased my last 4 cars from them because of how much I have enjoyed working with James Jayjack (car sales) and Ed (New car sales manager. I have bought a lot of cars in my life and have never came across employees like James and Ed.
Who’s the best salesman at MB Gilbert, you ask? Arnold Lin is! Arnold made my first Mercedes Benz purchase very easy! Why? Arnold is very straight forward and upfront. I test drove a GLA 250 on Saturday, and drove it home on Sunday. Arnold answered all of my questions with ease, and even recommended a dog seat cover for my dog! I am so happy with my new wheels! Thank you, Arnold Lin!
As nephew of Milton, I'd first like to say I've been honored to spend a great amount of time with him. I'm glad to see many great reviews and I definitely agree he's the best salesman and the best guy ever! May you rest in peace, much love - David
I have purchased two Mercedes through Glenn Davis as sales representative. He is always professional, efficient and addresses any concerns or needs immediately and fully. He goes the extra mile to be certain that his customers are fully satisfied with their purchase and the process.
jamie was awesome and very helpful on helping me find my new car. he answered all my questions and concerns. i was super nervous he made me feel at ease
I was very pleased and impressed with the salesperson and dealership with my car purchase. On a scale of 1-10 they were a 10
The dealership staff were great and patient, helped me to make my decision to purchase a car.
I’ve worked with Mr. Glenn for 2021 GLE350 4 Matic. He is a very professional sales with proactive attitude. I really appreciate his prompt response.
Craig Rusin was the best salesman I’ve worked with. He made the process seamless! Tara in finance was also awesome! They were super friendly, understood my budget and needs, and made the daunting idea of visiting a dealership exciting and fun.
When I walked into the showroom I saw my dream car (even though I wasn't really looking to make a purchase). Craig Rusin assisted me, all the while being professional, personable and knowledgable. He went above & beyond by driving my new car, and me, to my home in San Tan Valley then drove one of my trade-in vehicles back to the dealership. Thank you Craig and Mercedes-Benz of Gilbert for making my car buying experience stress and hassle free!
Kim again has worked with us in resolving a minor issue with our GLE. She’s professional, a perfectionist and in tune with our issue.
Eddie at Gilbert Mercedes Benz is the BEST!!! He was quick, knowledgeable, polite and honest. I bought a Buick Encore from him, but will be coming back for a Mercedes! Thank you Eddie, you rock!
Day 2 at the dealership. Bought a car yesterday, was so impressed that I brought back a family member to also pick up new Mercedes Benz today. This was a life changing experience for this family member who has never bought her own vehicle. Mike Tegge, GM and Paul Navarette in Sales once again (day 2 for me) showed true professionalism during this special day. Mike has made us along with Paul feel highly appreciated at the dealership again. More importantly today, the family member who never dreamed of owning a Mercedes was treated like royalty during the process to make getting ...
Tara was great. Very professional and made signing paperwork very simple process, not to mention while signing your dollars away, pleasurable. Explained every step of the way in simplistic form.
Clayton Griggs is a top of the line Mercedes salesman. He made the process smooth and fun. He made sure we walked away as satisfied as possible. I highly recommend him and Mercedes Benz of Gilbert.
This is one dealership I enjoyed going to the people was Awesome the staff and greeters, But most of all Paul and Tara are not just sale people they treat you like family letting u know what's possible and what's not possible but you see there care about u as a person and not a sale they put me and my wife in Mercedes-Benz so we have two New addition to the family cause of there hardwork and commitment to make me and my wife happy love u guys and keep up the good Work everyone in my ...
I'm thrilled to be part of the Mercedes family now. My husband bought from your dealership several years ago and as I tired of my Infiniti he encouraged me to consider a Mercedes. From our first time on the lot to the delivery today it has been clear that attention to detail and service at Mercedes of Gilbert is at another level! We worked with Paul Navarrette and he was wonderful! Very professional and personable... And patient as I wasn't sure what I wanted. 😊 He had great detailed answers to my questions. It was a pleasure working with ...
Jaime was amazing Made my car buying experience fantastic Please go see him his customer service was second to none! Love my car thank you
Garrett sets the highest standard for customer service! From our first interaction thorough the purchase of my vehicle and beyond he has been professional, beyond courteous and always available. Garrett, Charles and Tara made my experience enjoyable and stress-free. I know there are other Mercedes dealerships in the area but Mercedes Benz of Gilbert is the very best.
I have been working with Glenn Davis on locating a unique car, I feel he is honest and has my best interest in mind at all times.
Best car buying experience I have ever had. Milton is a true professional who made me feel like royalty. Wow! He did everything he could to make the car buying experience a memorial experience.
I had a great experience with Dan Shahid from the service dept. Brought my car in today with no appointment scheduled because my battery light came on. Explained that I had a chemotherapy appointment in less then 2 hours and was hoping they could squeeze me me. My car was done ahead of schedule while I waited. Made it to my appointment on time. Thank you Dan for your kindness and professionalism. I'm truly grateful!
Overall I’m really satisfied with the purchase. However I Picked up this vehicle four days after agreeing to the terms. I feel that the vehicle could have been cleaned much better after finding dirty Kleenex is and hand wipes in the passenger ashtrays. Also found multiple sticky spots all over the dashboard. I also think there was lack of preparation in regards to my purchase. I say this because I left with one single key and no owners manual for the vehicle. A little frustrating when there are that many days of preparation. I am also now cleaning tape ...
Milton was fantastic to work with. I personally hate the car buying experience and the time it takes to do it. Milton was able to give me a great deal all through email. The only thing left to do was stop in and sign. I would buy from him again.
Milton Garcia is a pleasure to work with. Professional and very eager to earn our business. He took the time to make the deal that worked for us.
Best costumer service, very polite, fast reply and they go out of their way to help you . Thank you very grateful. Will definitely recommend to friends and family.
I am extremely happy with the car and your sales man Milton Garcia was honest and forthcoming with any defects the car had, I appreciated that and that is why I purchased the car. I like when a sales person is straight forward and not trying to sell me. The only complaint I have with the purchase is that it didn’t have factory floor mats, not a big complaint but it’s unexpected. Other then that I am very happy with the car and the process and thank you to you and your team for a pleasant experience. Hope ...
I had an absolutely terrific experience with the Service department last week. I was greeted kindly by Al Rizzo while waiting for my appointment with Dan Sheridan. Dan ensured that everything that was to be done to my car during its visit was laid out prior to me leaving the car, he followed up with my promptly during the period the service was being performed, and he had the car washed and wiped down prior to my arrival...he even found it a spot in the shade at 2pm in the afternoon. If you need your MB serviced, do not ...
Helpful and knowledgeable. Easy to work with and always looking out for the best vehicle to fit your lifestyle. I often text Milton about questions on my vehicle and I like that he always replies. Thank You Milton
This is a wonderful dealership. They treated me with respect and kindness and answered all of my many questions. For a woman alone buying a car, ‘‘tis is the place to go! No pressure, lots of information, and very quick through the process. Thank you so much to Milt and Christian for all of your help and encouragement!
Purchased two new cars from Mercedes Benz Gilbert. Very pleased with the experience. Service has been great! Josh Utley handled a minor service item. I was in and out in an hour. Great customer service. Thanks Josh.
This is my second car from MB Gilbert and I can truly say, I will never shop anywhere else! Their team is unbeatable - we worked with John Aljuni who was superb! They also have the largest inventory of ANY dealership in the valley. Another seamless experience and my dad loves his new gift, a CLA250!
Great service, very professional, ethical and experience staff. Very simple application which made financing easy. Thanks for everything. Great job Mr. Garcia you an awesome customer service representative.
Hands down the most amazing experience I’ve Ever had at a dealership ever. I will never go anywhere else!!! I drove 45 min. To this location as opposed to going to another much closer to me because of the great impression I had over phone and once in person was just as great. Milton Garcia was amazing, he and the manager of this location were so incredibly nice and helpful; especially being a woman, walking into a dealership can be a little intimidating, they were nothing like usual aggressive salesmen. They found me an amazing vehicle, had the best customer ...
Christian took very good care of me. I was nothing less than impressed I see why the are the best. Very military friendly, had me at ease the whole time and made me feel like family. Jose, was very helpful and made sure I got the car I wanted. Ed was fantastic, made me feel welcomed and he made sure I understood everything, these guys are the top of the line.
Milton Garcia gave world class customer service from start to finish on a birthday present for my wife. This sale was a west coast to east coast transaction so Milton made it even more seamless.
Dan went above and beyond to help me. He tried very hard to solve my problem I was having with my vehicle He solved the problem , you are fortunate to have him as a employee. Rich Ardito
If you are buying a car from Mercedes-Benz of Gilbert make sure you’re buying it from Milton Garcia. He’s honest straightforward and very knowledgeable of the brand.
From the moment I reached out to the dealership on the phone to getting the keys to my new car, everyone was so helpful and accommodating. On the phone, Ariel easily set up an appointment for us to see the car. Milton reached out via text as soon as the appointment was made to welcome us to the dealership and answered all our questions during the test-drive. Travis walked us through the entire financing process, giving us all our options available and working to make sure we got the best deal. We were beyond ecstatic to drive out of the ...
Went in for a test drive and left with a car! Perhaps the most efficient, timely car purchase/ transaction I have ever experienced and with a trade-in vehicle too. Milton in sales was wonderful and Tara in finance too. A great car buying experience all-around.